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- Tasks: Manage complaints and provide top-notch customer service while collaborating with colleagues.
- Company: Join a dynamic team in the social housing sector with a focus on customer satisfaction.
- Benefits: Earn £18.00 per hour with hybrid working options and a supportive work environment.
- Why this job: Make a difference by resolving issues and enhancing customer experiences in social housing.
- Qualifications: Experience in social housing, complaints management, and excellent communication skills.
- Other info: Temporary role until April 2026 with flexible working hours.
The predicted salary is between 13 - 16 £ per hour.
Temporary assignment until 1st April 2026
Hybrid working 1 day per week in the office
35 hours per week (0800-1600 or 0900-1700)
£18.00 per hour
Main Accountabilities:
- Manage complaints in line with agreed policies and procedures.
- Provide excellent customer service, keeping customers informed with high-quality verbal and written communication.
- Work collaboratively with other colleagues at all levels, to achieve the right outcome.
Required Experience:
- Social Housing
- Complaints
- Planning/Scheduling
- Customer Service
Resolution Officer in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector and let them know you're on the hunt for a Resolution Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples where you've managed complaints effectively, as this will show you're ready to handle the challenges of the role.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s verbal or written, practice articulating your thoughts clearly. This is key for a Resolution Officer, so make sure you shine in this area during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that job, and applying directly gives you a better chance of being noticed. Plus, we’re always here to support you in your job search journey!
We think you need these skills to ace Resolution Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing and complaints management. We want to see how your skills align with the role of a Resolution Officer!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application to demonstrate your ability to keep customers informed.
Highlight Teamwork Experience: We value collaboration, so be sure to mention any past experiences where you worked with colleagues to resolve issues. This will show us that you can work well with others to achieve the right outcomes.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your application and get you on board as a Resolution Officer!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on social housing policies and complaint management procedures. Familiarise yourself with common issues faced in this sector, as well as the best practices for resolving them. This will show that you're not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for a Resolution Officer, prepare examples of how you've successfully communicated with customers in the past. Think about times when you’ve turned a negative experience into a positive one through effective communication.
✨Collaborate Like a Pro
This role requires working collaboratively with colleagues at all levels. Be ready to discuss your experience in teamwork and how you’ve contributed to achieving outcomes in previous roles. Highlight any specific projects where collaboration was essential.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer service and complaint resolution. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with yours.
