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- Tasks: Coordinate repairs and maintenance, ensuring excellent customer service and compliance.
- Company: Dynamic property services team based in Luton.
- Benefits: Full-time role with a competitive salary and opportunities for growth.
- Why this job: Be the go-to person for repairs and make a real difference in people's lives.
- Qualifications: Strong communication skills and experience in administration or coordination.
- Other info: Fast-paced environment perfect for proactive problem solvers.
The predicted salary is between 24000 - 32000 £ per year.
We are looking for an organised and proactive Maintenance & Repairs Admin Coordinator to provide essential coordination and administrative support within Property Services.
You’ll act as a key point of contact for repairs and void works, helping to prioritise workloads, support service delivery, and ensure our customers receive a professional, responsive service. You’ll also support the Team Leader with scheduling, reporting, and meeting operational targets, while ensuring compliance with health and safety requirements - including Awaab’s Law. This is a busy, office-based role, ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively.
What You’ll Be Doing:
- Acting as the main point of contact for repairs, voids, and maintenance enquiries
- Coordinating reactive repairs, planned works, and compliance activities
- Logging and managing work orders using internal IT systems
- Liaising with customers, contractors, operatives, and inspectors
- Monitoring progress, prioritising tasks, and maintaining accurate records
- Supporting health, safety, and compliance obligations (including gas, electrical, fire safety, and Awaab’s Law)
- Delivering excellent customer service across phone, email, and online portals
- Supporting the Team Leader with scheduling, reporting, and administration
- Gathering and responding to customer satisfaction feedback
- Contributing ideas to improve efficiency, quality, and service delivery
You’ll bring:
- A strong customer-focused approach with excellent communication skills
- The ability to manage multiple priorities and work to deadlines
- Confidence using IT systems and Microsoft Office (Word, Excel, Outlook)
- A good understanding of property maintenance processes
- Awareness of health & safety and compliance requirements
- A proactive, problem-solving mindset and a willingness to go the extra mile
Essential Criteria:
- GCSEs (or equivalent) in English and Maths
- Experience in an administration or coordination role within property services
- Strong organisational and planning skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team in a fast-paced environment
Desirable:
- Knowledge of housing or property maintenance regulations
- Experience delivering service improvements
- Understanding of building maintenance tasks and timescales
Maintenance & Repairs Admin Coordinator in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance & Repairs Admin Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the property services sector, attend local events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their needs, especially around customer service and compliance. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being clear and confident in your conversations is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Maintenance & Repairs Admin Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and property services. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Maintenance & Repairs Admin Coordinator role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your IT Skills: Since you'll be using internal IT systems and Microsoft Office daily, make sure to mention your proficiency with these tools. We love candidates who can hit the ground running, so highlight any relevant experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Maintenance & Repairs Admin Coordinator. Familiarise yourself with property maintenance processes and compliance requirements, as this will help you answer questions confidently and demonstrate your knowledge.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss how you've managed multiple priorities in the past. Share specific examples of how you’ve coordinated tasks or projects, and highlight any tools or systems you used to stay organised.
✨Customer Service is Key
This position is all about providing excellent customer service. Think of instances where you’ve gone above and beyond for customers, and be ready to share these stories. Emphasise your communication skills and how you handle enquiries, especially in a fast-paced environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the company culture, and the challenges they face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
