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- Tasks: Investigate and resolve Stage 2 complaints with exceptional customer service.
- Company: Leading UK recruitment agency focused on housing complaints.
- Benefits: Hybrid working model, flexible hours, and supportive team environment.
- Why this job: Make a real difference by resolving complex issues and helping others.
- Qualifications: Exceptional customer service skills and experience in handling complaints.
- Other info: Opportunity for personal growth in a dynamic and supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
A leading recruitment agency in the UK seeks a Housing Complaints / Resolutions Officer to investigate and resolve Stage 2 complaints. Candidates must have exceptional customer service skills and experience handling complex complaints.
The role involves:
- Taking ownership of complaints until resolution
- Providing high-quality responses
- Maintaining thorough communication with complainants
A hybrid working model is offered, with some days in the office.
Hybrid Stage 2 Complaints Investigator & Resolution in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Stage 2 Complaints Investigator & Resolution in London
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you understand what we do and how you can contribute to our mission of resolving complaints effectively.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with complainants, we recommend role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved complex complaints. We love hearing about real-life situations that showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Hybrid Stage 2 Complaints Investigator & Resolution in London
Some tips for your application 🫡
Showcase Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you've handled complex complaints in the past and what strategies you used to resolve them.
Take Ownership in Your Examples: When discussing your experience, focus on instances where you took ownership of a complaint from start to finish. We love candidates who can demonstrate their commitment to seeing things through to resolution.
Communicate Clearly: Your written application should reflect the high-quality responses we expect in this role. Keep your language clear and concise, and make sure to maintain a professional tone throughout.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Complaints Inside Out
Make sure you understand the common types of complaints in housing and how to resolve them. Brush up on your knowledge of relevant legislation and best practices, as this will show that you're serious about the role and can handle complex issues.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed difficult customer interactions. Highlight your ability to empathise, listen actively, and provide effective solutions, as these are key skills for a Housing Complaints Officer.
✨Demonstrate Ownership and Accountability
Be ready to discuss how you take ownership of complaints and see them through to resolution. Share specific instances where you've followed up with complainants and ensured their concerns were addressed, as this reflects your commitment to high-quality service.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as communication is crucial in this role. During the interview, be concise but thorough in your responses, and don’t hesitate to ask clarifying questions if needed. This will show that you value clear communication with complainants.
