Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complaints in social housing and deliver top-notch customer service.
- Company: Leading recruitment agency in the UK with a focus on collaboration.
- Benefits: £18.00 per hour, hybrid working, and ongoing contract until April 2026.
- Why this job: Join a dynamic team and make a difference in people's lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible work environment with only one day in the office each week.
The predicted salary is between 13 - 16 £ per hour.
A leading recruitment agency in the United Kingdom is seeking a Resolution Officer. This temporary role requires management of complaints within social housing and a commitment to excellent customer service.
The successful candidate will work collaboratively with colleagues, making use of strong communication skills. The position includes hybrid working, requiring only one day in the office per week. The contract is ongoing until April 2026, offering £18.00 per hour for 35 hours weekly.
Hybrid Resolution Specialist (Temp until Apr 2026) in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Resolution Specialist (Temp until Apr 2026) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to complaint management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've resolved issues in the past, highlighting your communication and collaboration abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Resolution Specialist (Temp until Apr 2026) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complaints and delivering excellent customer service. We want to see how your skills align with the role of a Resolution Officer, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about social housing and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to convey information clearly in your application. Whether it’s through your CV or cover letter, let us see your best writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of complaint management in social housing. Brush up on relevant legislation and best practices. This will show that you're not just interested in the role but also knowledgeable about the field.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively resolved complaints or worked collaboratively with colleagues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond to help a customer. This will demonstrate your commitment to providing excellent service, which is crucial for this role.
✨Prepare for Hybrid Working Questions
As this role involves hybrid working, be prepared to discuss how you manage your time and stay productive while working remotely. Share strategies you’ve used in the past to maintain communication and collaboration with your team.
