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- Tasks: Handle customer queries and support those with accessibility needs in a hybrid role.
- Company: Leading staffing agency in North London with a focus on social housing.
- Benefits: Competitive hourly rate of £18.42 PAYE and flexible working arrangements.
- Why this job: Join a valued team and make a difference in the community through social housing.
- Qualifications: Experience in social housing services and strong customer service skills.
- Other info: Commitment of 36 hours per week with opportunities for growth.
The predicted salary is between 18 - 22 £ per hour.
A leading staffing agency in North London is seeking a highly skilled Customer Service Officer to join their team. This hybrid role involves following call handling procedures, handling allocated cases, and addressing customer queries, specifically supporting those with accessibility needs. Ideal candidates will have experience in social housing services.
Offering a competitive hourly rate of £18.42 PAYE, this position requires commitment of 36 hours per week. Apply now to be part of a valued team.
Hybrid Customer Service Officer, Social Housing in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Officer, Social Housing in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles, especially in social housing. Practise your responses and think about how your experience aligns with the job description – we want you to shine!
✨Tip Number 3
Showcase your skills! If you’ve got experience handling accessibility needs, make sure to highlight that in conversations. It’s a key part of the role, and we want to see how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our valued team.
We think you need these skills to ace Hybrid Customer Service Officer, Social Housing in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing services. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can support those with accessibility needs. Let us know what makes you the perfect fit!
Follow the Application Instructions: When applying through our website, ensure you follow all instructions carefully. We appreciate attention to detail, so double-check that you’ve included everything we ask for!
Proofread Your Application: Before hitting send, give your application a good read-through. Typos and errors can distract from your amazing qualifications, so let’s make sure everything is polished and professional!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing services. Understand the common challenges faced by customers, especially those with accessibility needs. This will show that you're not just interested in the role but also genuinely care about the people you'll be helping.
✨Practice Call Handling Scenarios
Since this role involves following call handling procedures, it’s a good idea to practice some common scenarios. Think about how you would handle difficult customer queries or complaints. Role-playing with a friend can help you feel more confident and prepared.
✨Show Empathy and Understanding
In customer service, especially in social housing, empathy is key. Be ready to share examples from your past experiences where you successfully supported customers with specific needs. This will demonstrate your ability to connect with clients on a personal level.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you’ll be handling, or how the agency supports its staff. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
