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- Tasks: Manage complaints and deliver exceptional customer service in a hybrid work model.
- Company: Dynamic recruitment agency focused on social housing solutions.
- Benefits: Earn £18.00 per hour with flexible working hours and a supportive team.
- Why this job: Make a difference in social housing while developing your skills in a collaborative environment.
- Qualifications: Experience in social housing and strong planning/scheduling skills required.
- Other info: Temporary role until April 2026 with opportunities for professional growth.
The predicted salary is between 18 - 22 £ per hour.
A recruitment agency is seeking a Resolution Officer for a temporary role until April 2026, located in the City of London. The ideal candidate will excel in managing complaints and providing outstanding customer service, working in a hybrid model.
The role requires experience in social housing and strong planning/scheduling abilities.
This position offers a compensation of £18.00 per hour for 35 hours a week, ensuring a professional and collaborative work environment.
Hybrid Complaints Officer - Social Housing (Temp to 2026) in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Complaints Officer - Social Housing (Temp to 2026) in London
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for complaints officers and think about how your experience aligns with the role. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've successfully managed complaints in the past. This will demonstrate your ability to handle challenging situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that hybrid complaints officer role. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Hybrid Complaints Officer - Social Housing (Temp to 2026) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and complaint management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Complaints Officer role. We love seeing genuine enthusiasm and a clear understanding of the position.
Showcase Your Customer Service Skills: Since this role is all about outstanding customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We want to know how you handle complaints and resolve issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing. Understand the common complaints and resolutions in this sector. This will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed complaints or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Plan for the Hybrid Model
Since this role is hybrid, think about how you can manage your time and tasks effectively between home and the office. Be ready to discuss your strategies for staying organised and maintaining communication with your team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and specific challenges they face in social housing. This not only shows your interest but also helps you gauge if the role is the right fit for you.
