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- Tasks: Assist tenants with housing repairs and schedule appointments efficiently.
- Company: Join a supportive team in North London focused on customer service.
- Benefits: Hybrid working, competitive salary, and a friendly work environment.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and a background in repairs is essential.
- Other info: Temporary position with opportunities for growth and development.
Housing Services Officer Role in North London
Housing Repairs / Admin and Scheduling
- Liaising with Tenants, Raising Repairs and scheduling appointments
- 36 hour week - Hybrid working (2 - 3 days a week from home)
- Fantastic Opportunity to join a supportive team - working in North London
Duties:
- Experience of dealing with calls in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image.
- To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
- All jobs are responsible for responding directly to service users either providing information or assisting with service transactions.
- To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team.
- To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
- Dealing with first line complaints calls.
Role: Temporary position (on-going)
Fully office based for first two weeks
Planning & Webchat experience preferable
Repairs background essential
Housing Repairs Officer - Customer Service in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Officer - Customer Service in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in housing repairs and customer service can shine through in your answers.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past work where you've dealt with customer complaints or scheduled repairs efficiently. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Repairs Officer - Customer Service in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Repairs Officer role. Highlight your experience in customer service and repairs, and show us how you can meet the needs of our tenants.
Showcase Your Communication Skills: Since this role involves liaising with tenants, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect your skills in handling customer interactions.
Highlight Relevant Experience: Don’t forget to mention any previous roles that involved repairs or scheduling. We want to see how your background aligns with the responsibilities of diagnosing repairs and managing appointments.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of housing repairs and customer service. Brush up on common repair issues and how to handle them, as well as the IT systems used for raising orders. This will show that you're not just interested in the role but also knowledgeable about it.
✨Practice Your Communication Skills
Since this role involves liaising with tenants and handling complaints, practice your communication skills. Role-play scenarios where you have to deal with a difficult customer or explain a repair process clearly. This will help you feel more confident during the interview.
✨Show Your Team Spirit
This position is all about contributing to a supportive team. Be ready to share examples of how you've worked well in a team before, especially in high-pressure situations. Highlighting your collaborative spirit can set you apart from other candidates.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team's goals, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
