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- Tasks: Coordinate housing repairs, liaise with tenants, and manage service requests efficiently.
- Company: Reputable North London company with a supportive team environment.
- Benefits: Competitive hourly pay, Monday to Friday schedule, and valuable experience in social housing.
- Why this job: Join a dynamic team and make a difference in the community through excellent customer service.
- Qualifications: Experience in contact centres and strong communication skills required.
- Other info: Opportunity for professional growth and development in a collaborative setting.
The predicted salary is between 16 - 20 £ per hour.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
North London
Temporary Position Monday - Friday
36 hour per week
£20 - £24 paye per hour
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team.
Housing Repairs - Fantastic Company and Team to work with
- Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointments
- To diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments.
- Experience of working in a contact centre answering a high volume of calls to ensure targets are met.
- Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner, delivering a high standard of customer care using the appropriate greeting (including name), adapting methods of communication to meet customer needs, and ensuring that a positive image of the client is projected.
- Excellent communication skills to liaise with other departments, agencies, and contractors as appropriate.
- Experience of accurately processing service requests in line with policy and providing advice and information to customers, ensuring all service requests are processed to the client's performance standards, policies, and procedural guidelines, including statutory requirements, and complying with the Data Protection Act and the Freedom of Information Act.
- To work proactively with team members to improve customer service delivery and to conduct outbound calls as required.
- To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.
- To undertake training, supervision, seminars, meetings, and other events designed to improve communication and support the effective development of the post holder and service area.
- To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.
- To comply at all times with the Code of Conduct.
Housing Repairs Coordinator in London employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Coordinator in London
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with tenants and contractors, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions related to customer service and problem-solving. Think of specific examples from your past experiences that demonstrate your ability to handle repairs and complaints effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Repairs Coordinator in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure you understand what we're looking for in a Housing Repairs Coordinator. Pay attention to the required skills and experience, and think about how your background fits into that.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! We want to see how your experience aligns with the role. Highlight your social housing experience and any relevant contact centre work. Make it personal and show us why you're the perfect fit!
Show Off Your Communication Skills: Since this role involves liaising with tenants and contractors, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application, and don’t forget to mention any experience dealing with customer enquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and social housing policies. Familiarise yourself with common repair issues and the processes involved in raising orders and booking appointments. This will show that you're not just a good communicator, but also someone who understands the technical side of the role.
✨Practice Your Communication Skills
Since this role involves liaising with tenants and contractors, practice how you would handle various scenarios. Role-play answering calls or responding to web chats, focusing on being polite, professional, and efficient. Remember to adapt your communication style to meet different customer needs, as this is key to delivering excellent customer care.
✨Show Your Team Spirit
Be prepared to discuss how you work within a team to improve service delivery. Think of examples where you've collaborated with colleagues to solve problems or enhance customer experiences. Highlighting your proactive approach and willingness to support others will resonate well with the interviewers.
✨Understand the Importance of Compliance
Familiarise yourself with the Data Protection Act and the Freedom of Information Act, as these are crucial in handling customer information. Be ready to explain how you ensure compliance in your previous roles, especially when processing service requests and dealing with complaints. This will demonstrate your commitment to maintaining high standards and protecting client information.
