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- Tasks: Handle customer queries and support those with accessibility needs in a dynamic environment.
- Company: Join a well-known client in North London focused on social housing.
- Benefits: Competitive pay, hybrid working, and a supportive team atmosphere.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and social housing is essential.
- Other info: Ongoing temporary role with opportunities for growth and development.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Location: North London
Type: Temporary (Ongoing)
Rate: £18.42 PAYE
Schedule: Hybrid
Hours: 36 hours per week
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Customer Service Officer to join their team.
Key Responsibilities:- Follow call handling procedures for making and recording calls
- Make contact with allocated cases
- Input all gathered data onto local and national systems
- Complete internal case reporting forms
- Meet data return requirements
- Prioritise new and ongoing cases
- Allocate cases as required
- Address customer queries and support those with accessibility needs
- Identify and flag any high-risk or safeguarding concerns during contact
- Attend regular contact tracing meetings
Customer Service Officer in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in London
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how your past experiences can demonstrate your skills in handling queries and prioritising cases. We want you to shine!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or how they handle high-risk cases shows that you’re proactive and engaged. Plus, it gives you a chance to see if the company is the right fit for you.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Customer Service Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially in social housing. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Officer role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Follow Application Instructions: Pay close attention to the application instructions. If we ask for specific information or formats, make sure you stick to them. It shows us that you can follow guidelines, which is super important in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it keeps everything nice and organised on our end!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the key responsibilities of a Customer Service Officer. Brush up on call handling procedures and data input processes, as these will likely come up in conversation. Being able to discuss your relevant experience confidently will show that you’re the right fit for the role.
✨Showcase Your Social Housing Experience
Since social housing experience is a must-have for this position, be prepared to share specific examples from your past roles. Think about situations where you’ve successfully addressed customer queries or managed cases, especially those involving accessibility needs. This will demonstrate your understanding of the sector and your ability to handle the challenges it presents.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice how you would handle high-risk or safeguarding concerns, as well as how you prioritise cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you too.
