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- Tasks: Coordinate repairs and maintenance, ensuring smooth operations and excellent customer service.
- Company: Dynamic company based in Wembley with a focus on efficient service delivery.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be the key player in keeping our services running smoothly and making a difference.
- Qualifications: GCSEs in English and Maths, plus experience in admin or coordination roles.
- Other info: Fast-paced environment with a chance to improve processes and enhance service delivery.
The predicted salary is between 24000 - 36000 £ per year.
Based in Wembley, this is a permanent office-based role from 08:00am till 17:00pm with a salary of £30,000 per annum.
We are seeking an organised and proactive Maintenance & Repairs Admin Coordinator to support the day-to-day operation of our Repairs & Maintenance division. This role is central to the smooth running of the service, acting as the first point of contact for repair requests, logging and coordinating jobs, assigning works to operatives or subcontractors, and ensuring clients are accurately billed in line with agreed charge rates. You will also be responsible for chasing outstanding payments and maintaining clear financial records.
Key Responsibilities:
- Act as the first point of contact for incoming repairs and maintenance enquiries
- Log repair requests accurately using internal IT and job management systems
- Raise and manage work orders from instruction through to completion
- Allocate and schedule works to in-house repairs operatives and/or subcontractors
- Liaise with clients, homeowners, managing agents, operatives, and contractors to coordinate access and delivery
- Monitor job progress and ensure works are completed within agreed timescales
- Apply agreed charge card rates or schedules of rates to completed works
- Prepare, issue, and manage invoices to clients for repair and maintenance works
- Chase outstanding payments and follow up on overdue invoices in line with company procedures
- Maintain accurate records relating to jobs, costs, invoices, and payments
- Support the Maintenance Manager / Team Leader with scheduling, reporting, and administration
- Deliver a professional and responsive customer service via phone and email
- Contribute to improving processes, efficiency, and service delivery within the division
Essential Criteria:
- GCSEs (or equivalent) in English and Maths
- Previous experience in an administrative, coordination, or scheduling role
- Experience logging jobs, allocating works, or coordinating repairs or maintenance activities
- Strong written and verbal communication skills
- Ability to work effectively in a fast-paced, customer-facing environment
Locations
Maintenance & Repairs Admin Coordinator in London, Wembley employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance & Repairs Admin Coordinator in London, Wembley
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to maintenance and repairs coordination. Think about how your past experiences align with the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Maintenance & Repairs Admin Coordinator in London, Wembley
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you can keep things running smoothly, just like the role requires. Use examples from your past experiences to demonstrate how you've successfully managed tasks or projects.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since this role involves liaising with clients and contractors. Avoid jargon and make sure your key points stand out.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Maintenance & Repairs Admin Coordinator role. Mention specific responsibilities from the job description that excite you and explain how your experience aligns with them. This shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Maintenance & Repairs Admin Coordinator. Familiarise yourself with the key tasks like logging repair requests and managing work orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and ensured everything ran smoothly, as this will resonate well with the interviewers.
✨Communicate Clearly and Professionally
As you'll be liaising with clients and contractors, it's crucial to exhibit strong communication skills during the interview. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you effectively resolved issues through communication, as this will showcase your customer service skills.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
