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- Tasks: Build relationships with residents and ensure smooth communication during housing projects.
- Company: Join a dynamic housing team in Leatherhead focused on resident satisfaction.
- Benefits: Competitive pay, full-time hours, and the potential for permanent employment.
- Other info: Opportunity for growth in a supportive and engaging work environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service or social housing, with strong communication skills.
Location: Leatherhead
Contract Type: Temp to Perm
Hours: 40 hours per week
Rate: £18.71 per hour (Umbrella)
We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works.
The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed.
Key Responsibilities- Build and maintain positive relationships with residents and stakeholders
- Provide clear communication regarding planned works, schedules, and any disruptions
- Carry out resident consultations, home visits, and satisfaction surveys
- Handle resident enquiries, complaints, and concerns professionally and efficiently
- Work closely with site managers, operatives, and client teams to ensure smooth delivery of works
- Ensure vulnerable residents receive additional support where required
- Maintain accurate records, reports, and resident communication logs
- Assist with access arrangements and minimise no-access issues
- Monitor customer satisfaction and help drive service improvements
- Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- Ability to manage difficult situations calmly and professionally
- Experience handling complaints and resident queries
- Good IT skills including Microsoft Office
- Full UK driving licence
Resident Liaison Officer in Leatherhead employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and communication skills. Think about real-life examples where you've successfully handled resident queries or complaints, as these will show off your experience and problem-solving abilities.
✨Tip Number 3
Don’t forget to showcase your organisational skills! During interviews, highlight how you keep track of communications and manage schedules effectively. This is key for a Resident Liaison Officer, so make sure they see you as the organised candidate they need.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates, so don’t miss out on that chance!
We think you need these skills to ace Resident Liaison Officer in Leatherhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering a positive resident experience and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled difficult situations or complaints in the past. We’re looking for someone who can keep their cool and find solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like handling resident enquiries and maintaining communication logs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, prepare examples from your past experiences where you've successfully managed resident concerns or complaints. Practise articulating these scenarios clearly, as it will highlight your ability to maintain positive relationships with residents and stakeholders.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult resident or managing disruptions during maintenance works. Think through your responses in advance, focusing on how you would handle these situations calmly and professionally, showcasing your problem-solving abilities.
✨Demonstrate Your Passion for Customer Service
Make sure to convey your enthusiasm for delivering a positive resident experience. Share stories that illustrate your commitment to customer service and how you've gone the extra mile to support residents in previous roles. This will resonate well with the interviewers looking for someone who truly cares about the community.