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- Tasks: Investigate and resolve Stage 2 complaints with exceptional customer service.
- Company: Leading UK recruitment agency focused on housing complaints.
- Benefits: Hybrid working model, competitive salary, and supportive team environment.
- Why this job: Make a real difference by resolving complex complaints and enhancing customer satisfaction.
- Qualifications: Exceptional customer service skills and experience in handling complaints.
- Other info: Opportunity for personal growth in a dynamic and supportive workplace.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency in the UK seeks a Housing Complaints / Resolutions Officer to investigate and resolve Stage 2 complaints. Candidates must have exceptional customer service skills and experience handling complex complaints.
The role involves:
- Taking ownership of complaints until resolution
- Providing high-quality responses
- Maintaining thorough communication with complainants
A hybrid working model is offered, with some days in the office.
Hybrid Stage 2 Complaints Investigator & Resolution employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Stage 2 Complaints Investigator & Resolution
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work in complaints resolution. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've resolved complex complaints in the past, highlighting your ability to take ownership and communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Stage 2 Complaints Investigator & Resolution
Some tips for your application 🫡
Showcase Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you've handled complex complaints in the past and what strategies you used to resolve them.
Take Ownership in Your Examples: When discussing your experience, focus on instances where you took ownership of a complaint from start to finish. We love candidates who can demonstrate their commitment to seeing things through to resolution.
Communicate Clearly: Your written application should reflect your ability to communicate effectively. Use clear and concise language, and make sure to maintain a professional tone while still being approachable—just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our hybrid working model.
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Complaints Inside Out
Make sure you understand the common types of complaints in housing and how to resolve them. Brush up on your knowledge of relevant legislation and best practices, as this will show that you're prepared and knowledgeable about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled complex complaints. Highlight your ability to empathise with customers and provide high-quality responses, as this is crucial for the role.
✨Demonstrate Ownership and Accountability
Be ready to discuss how you take ownership of complaints until resolution. Share specific instances where you've followed through on a complaint, ensuring that the complainant felt heard and valued throughout the process.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to complaints and resolutions. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with yours.
