Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complaints and deliver top-notch customer service while collaborating with your team.
- Company: Join a dynamic recruitment agency with a focus on social housing.
- Benefits: Earn £18.00 per hour with flexible hybrid working options.
- Why this job: Make a difference in customer experiences and enhance your skills in a supportive environment.
- Qualifications: Experience in social housing and strong communication skills are essential.
- Other info: Temporary contract until April 2026 with potential for growth.
The predicted salary is between 18 - 22 £ per hour.
A recruitment agency is looking for a Resolution Officer to work under a temporary contract until April 2026. The position offers hybrid working with one day in the office per week, located in East London.
Responsibilities include:
- Managing complaints
- Providing excellent customer service
- Collaborating with colleagues
The role requires:
- Experience in social housing
- Complaints management
- Strong communication skills
Pay is £18.00 per hour for a 35-hour work week.
Hybrid Resolution Officer - Complaints & Customer Service employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Resolution Officer - Complaints & Customer Service
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector or those who have worked as Resolution Officers. A friendly chat can lead to insider tips or even job leads.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during interviews. Use clear examples from your past experiences to demonstrate how you’ve effectively managed complaints and provided excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and we’re always on the lookout for passionate candidates like you. Plus, it gives us a chance to see your application first-hand!
We think you need these skills to ace Hybrid Resolution Officer - Complaints & Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and complaints management. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and complaints management. Familiarise yourself with common issues faced in the sector and think about how you would handle them. This will show that you're not just interested in the role, but that you understand the challenges involved.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively resolved complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and impact.
✨Emphasise Team Collaboration
This position involves working closely with colleagues, so be ready to discuss your experience in team settings. Share specific instances where you collaborated successfully to resolve issues or improve customer service, highlighting your ability to work well with others.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific challenges the team is currently facing. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
