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- Tasks: Assist tenants with housing repairs and manage scheduling for engineers.
- Company: Supportive team in North London focused on customer service.
- Benefits: Hybrid working, 36-hour week, and a chance to make a difference.
- Why this job: Join a dynamic team and help improve housing services for the community.
- Qualifications: Experience in customer service and a background in repairs is essential.
- Other info: Temporary position with potential for ongoing opportunities.
Housing Services Officer Role in North London.
Duties include:
- Liaising with tenants, raising repairs and overseeing engineers' diaries.
- Experience of dealing with calls in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care.
- Diagnosing repairs accurately, raising orders on IT systems to contractors and booking appointments.
- Responding directly to service users, providing information or assisting with service transactions.
- Scheduling the surveyors' diaries and going out to properties across the borough.
- Dealing with first line complaints calls.
Temporary position (on-going). Fully office based for the first two weeks. Planning & webchat experience preferable. Repairs background essential.
36 hour week - Hybrid working (2 - 3 days a week from home). Fantastic opportunity to join a supportive team - working in North London.
Housing Repairs Officer - Customer Service employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Officer - Customer Service
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in housing repairs and customer service can shine through in your answers.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you adapt your communication style to meet the needs of different customers. This is key for a role like Housing Repairs Officer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Housing Repairs Officer - Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and repairs. We want to see how you've dealt with tenants and managed repairs before, so don’t hold back on those relevant details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Housing Repairs Officer role. Mention your communication skills and any experience with scheduling or IT systems.
Showcase Your Customer Care Skills: In your application, emphasise your ability to handle calls professionally and sensitively. We love candidates who can adapt their communication style to meet the needs of different customers, so give us examples!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know Your Stuff
Make sure you understand the ins and outs of housing repairs and customer service. Brush up on common repair issues and how to handle them, as well as the IT systems used for raising orders. This will show that you're not just interested in the role but also knowledgeable about it.
✨Practice Your Communication Skills
Since this role involves liaising with tenants and handling complaints, practice your communication skills. Role-play scenarios where you have to deal with a difficult customer or explain a repair process clearly. This will help you demonstrate your ability to adapt your communication style to meet customer needs.
✨Show Your Team Spirit
This position is all about being part of a supportive team. Be ready to share examples of how you've worked collaboratively in the past. Highlight any experiences where you’ve helped colleagues or contributed to a positive team environment, especially in a hybrid working setup.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, ask about the team dynamics or how they handle scheduling challenges. This shows you're engaged and serious about the opportunity.
