Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Promote top-notch customer care and ensure smooth communication for residents.
- Company: Join a dynamic team in Hertford focused on community engagement.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: 2+ years in customer service, strong communication, and teamwork skills.
- Other info: Enjoy a supportive environment with potential for career advancement.
The predicted salary is between 24000 - 28000 £ per year.
Temp to perm contract
£30-34K per annum (converted into hourly rate)
Based in Hertford
To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
Specific Responsibilities
- Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service.
- Assist in the monitoring, evaluation and control of service performance.
- Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc.
- Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate.
- Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise.
Qualifications
- Over 2 years' experience in a customer service role, or similar.
- I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages.
- Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups.
- Team player, but also comfortable working alone.
- Understands the need for respect, sensitivity and discretion in a public facing role.
- A valid driving licence.
- Experience of Retrofit, Housing and/or Planned Maintenance - desirable.
- Some flexibility of working hours may be required (evening meetings).
- Self-Motivated, enthusiastic and calm under pressure.
Resident Liaison Officer in Hitchin employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Hitchin
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging on their website and social media. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and how it relates to the Resident Liaison Officer role.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows you're engaged and gives you a chance to assess if the job is right for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Resident Liaison Officer in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your strong verbal and written skills. We love clear and concise language, so keep it straightforward and engaging!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with customer service principles, especially in housing and maintenance contexts. Brush up on your knowledge of health and safety regulations, as well as any relevant software tools like Microsoft Office and Excel.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, be prepared to demonstrate your verbal and written skills. Think of examples where you've effectively resolved issues or communicated complex information clearly. Practising common interview questions can help you articulate your thoughts better.
✨Be Proactive and Solution-Oriented
Highlight your ability to act proactively in resolving resident issues. Prepare examples from your past experiences where you’ve anticipated problems and implemented solutions before they escalated. This will show that you can manage situations effectively and keep residents comfortable.
✨Engage with the Community
Understand the importance of building relationships with residents and stakeholders. Be ready to discuss how you would approach pre-start meetings and forums. Showing that you value feedback and are willing to adapt based on residents' needs will set you apart as a candidate who truly cares.
