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- Tasks: Lead a dynamic helpdesk team and oversee daily operations in a fast-paced environment.
- Company: Join a growing maintenance and facilities management company in Salford.
- Benefits: Enjoy a competitive salary of £32,000 and a supportive work culture.
- Why this job: Step into a key leadership role and make a real impact on team performance.
- Qualifications: 3+ years in a contact centre with proven leadership skills required.
- Other info: Monday to Friday hours with opportunities for professional growth.
The predicted salary is between 28800 - 38400 £ per year.
Scheduling / Helpdesk Team Leader – Immediate Start / Notice period
Job Type : Temp to Perm
Start Date : Immediate or after notice period
Industry : Maintenance / Facilities Management
Location : Salford, Manchester
Salary : £32,000 per annum
Working Hours : Monday to Friday, 8 : 30am – 5 : 00pm
Job Description
We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.
The ideal candidate will have prior experience in planning / scheduling, with proven leadership capabilities in a contact centre or similar environment.
Key Responsibilities
- Manage and lead a team of contact centre operatives
- Oversee the daily operations of the scheduling team
- Conduct regular 1-to-1s and performance reviews
- Maintain and update training documentation and identify team training needs
- Support the rollout of new processes and initiatives
- Ensure compliance with all relevant procedures and policies
Requirements
- Minimum 3 years\’ experience in a contact centre environment
- Previous experience in a team leader or supervisory role
- Strong organisational and prioritisation skills
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Ability to lead and motivate a team in a dynamic environment
If you\’re interested, please s…
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Helpdesk Team Leader employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and contact centre sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and scheduling. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved processes in previous roles. This will help you stand out as a strong candidate for the Helpdesk Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Team Leader role. Highlight your experience in planning and scheduling, as well as any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership capabilities. Share examples of how you've managed teams or improved processes in a contact centre environment. We love seeing how you can motivate and lead a team!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of scheduling and team leadership. Familiarise yourself with common challenges in a contact centre environment and think about how you would tackle them. This will show that you're not just a fit for the role, but that you’re genuinely interested in making an impact.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to motivate and manage a team effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, current challenges, or future projects. This shows that you’re engaged and thinking ahead about how you can contribute to the team’s success.
✨Be Yourself
While it’s important to be professional, let your personality shine through. The hiring team is looking for someone who fits well within their culture, so don’t be afraid to show your enthusiasm and passion for the role. A genuine connection can make all the difference!
