Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during kitchen and bathroom refurbishments.
- Company: Join a dynamic team in Guildford focused on improving homes.
- Benefits: Earn £30,000 plus a £4.5K car allowance with potential for permanent role.
- Other info: Opportunity to work in a supportive environment with career growth potential.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
The predicted salary is between 30000 - 30000 £ per year.
We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent.
Key Responsibilities
- Act as the primary point of contact for residents during kitchen and bathroom works
- Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery
- Conduct pre-start visits to explain works, timelines, and address any concerns
- Manage resident expectations and handle queries or complaints in a professional and timely manner
- Provide regular updates to residents regarding progress, delays, or changes
- Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works
- Maintain accurate records of resident interactions and project updates
- Support vulnerable residents and ensure any specific needs are identified and addressed
- Ensure high levels of customer satisfaction are achieved at all times
Requirements
- Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects
- Strong communication and interpersonal skills
- Ability to manage difficult situations and resolve complaints effectively
- Highly organised with good administrative skills
- Full UK driving licence and access to own vehicle (essential)
- Ability to travel between sites as required
Desirable
- Experience working within social housing or planned maintenance environments
- Knowledge of health and safety practices within construction
Resident Liaison Officer in Guildford employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, especially those who have experience as a Resident Liaison Officer. They might know about openings or can give you insider tips on what employers are looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific situations, like managing complaints or communicating with residents during projects. We want you to shine!
✨Tip Number 3
Showcase your communication skills! During interviews, highlight examples of how you've built relationships with residents and resolved issues. This is key for a Resident Liaison Officer, so let your experience speak for itself.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Resident Liaison Officer in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer, especially in kitchen and bathroom refurbishment projects. We want to see how your skills match the role, so don’t be shy about showcasing your communication and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Guildford. Share specific examples of how you've built relationships with residents and managed expectations in previous roles.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved complaints or managed difficult situations. We love candidates who can demonstrate their ability to keep residents happy and informed during projects!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with kitchen and bathroom refurbishment projects, as well as the key skills required, like communication and conflict resolution. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident expectations or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show the interviewer that you have practical experience and can handle the challenges of the job.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. During the interview, practice active listening and articulate your thoughts clearly. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents, which shows your interest in the role and the company.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Bring along examples of how you've managed multiple tasks or projects simultaneously in the past. Discuss any tools or methods you use to stay organised, as this will reassure the interviewer that you can handle the demands of the role effectively.