At a Glance
- Tasks: Coordinate and manage responsive repairs in a fast-paced social housing environment.
- Company: Join a growing team dedicated to high-quality social housing services.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Other info: Dynamic office environment with a focus on customer service excellence.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in social housing repairs and strong organisational skills.
The predicted salary is between 28000 - 30000 £ per year.
We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role.
Key Responsibilities
- Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors.
- Manage daily diaries to ensure maximum productivity and efficient planning.
- Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments.
- Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels.
- Escalate complex repairs and complaints where required.
- Support the management team with day-to-day operational oversight.
- Ensure all systems and records are accurately maintained and updated.
- Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues.
- Monitor outstanding jobs and proactively drive completion.
- Assist in mentoring and supporting junior coordinators where required.
- Maintain excellent customer service standards at all times.
Essential Experience & Skills
- Proven experience working within social housing repairs and maintenance.
- Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role.
- Strong understanding of responsive repairs processes and scheduling systems.
- Experience managing high-volume workloads in a fast-paced environment.
- Excellent organisational and communication skills.
- Ability to prioritise workloads and problem-solve effectively.
- Strong IT skills including Microsoft Office and housing/repairs management systems.
- Ability to work well under pressure and meet deadlines.
Repairs Operations Lead – Social Housing in Essex employer: Daniel Owen Ltd
Join our dynamic team in Basildon as a Senior Repairs Coordinator, where we prioritise employee growth and development within a supportive work culture. We offer competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in the social housing sector, ensuring that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Operations Lead – Social Housing in Essex
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of responsive repairs processes. Be ready to discuss your previous experience and how it aligns with the role of Senior Repairs Coordinator. Confidence is key!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed high-volume workloads and resolved scheduling issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Repairs Operations Lead – Social Housing in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in social housing repairs. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Repairs Coordinator role. Share specific examples of your past work that align with our needs.
Show Off Your Communication Skills:Since this role involves liaising with tenants and contractors, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing repairs and maintenance. Familiarise yourself with the key responsibilities listed in the job description, especially around coordinating repairs and managing schedules. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience as a Senior Repairs Coordinator or similar positions. Think about times when you successfully managed high-volume workloads or resolved complex issues. This will demonstrate your capability and give the interviewer a clear picture of what you can bring to the team.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Stay Calm and Collected
Interviews can be nerve-wracking, but remember to take a deep breath and stay calm. Practice common interview questions and answers with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll appear during the actual interview.
