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- Tasks: Lead a team to manage Council Tax functions and ensure excellent customer service.
- Company: Join a supportive council team in Hertfordshire with a focus on community impact.
- Benefits: Competitive hourly rate, hybrid working, and a stimulating work environment.
- Why this job: Make a difference by overseeing significant revenue collection and supporting your community.
- Qualifications: Management experience in Revenues and strong knowledge of Council Tax legislation.
- Other info: Opportunity for professional growth in a dynamic and collaborative setting.
Based in Hertfordshire
Temporary ongoing
£28-35 per hour
Monday to Friday working, hybrid working with at least one day in the office every Friday to support the council tax team.
About the Role
As a key member of the management team, you will be responsible for the effective and efficient delivery of the teams Tax functions across our shared service. You will assist in the management of the team across remote settings, ensuring high performance, compliance, and excellent customer service.
You will also:
- Oversee the collection of over £200 million in revenues
- Lead on the administration and collection of Council Tax
- Support the End of Year and Annual Billing processing for the 2026 / 2027 year
- Liaise with internal and external stakeholders, including government bodies and auditors
What We're Looking For
- Relevant management experience in Revenues
- Strong knowledge of Council Tax and associated legislation
- Proven leadership and team management skills across diverse operations
- Excellent communication, analytical, and decision-making abilities
- IRRV Technician qualification or equivalent experience is desirable
What can we offer you?
A stimulating and supportive work environment
Shared Service Manager - Council Tax - Revenues & Benefits in England employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Service Manager - Council Tax - Revenues & Benefits in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the Revenues and Benefits sector. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all know someone who knows someone!
✨Tip Number 2
Prepare for those interviews! Research common questions for Shared Service Manager roles and practice your answers. We recommend using the STAR method to showcase your management experience and problem-solving skills effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams in remote settings. Highlight your ability to maintain high performance and compliance while ensuring excellent customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Shared Service Manager role!
We think you need these skills to ace Shared Service Manager - Council Tax - Revenues & Benefits in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shared Service Manager role. Highlight your relevant management experience in Revenues and any specific achievements related to Council Tax. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership skills and how you can contribute to our team’s success in managing the collection of revenues.
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and the relevant legislation. Being able to discuss specific regulations and how they impact the role will show that you're not just familiar with the basics, but that you’re genuinely invested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, especially in remote settings. Highlight your ability to maintain high performance and compliance while ensuring excellent customer service. This will demonstrate that you can lead effectively in a shared service environment.
✨Engage with Stakeholders
Think about how you’ve liaised with internal and external stakeholders before. Be ready to share specific instances where you’ve worked with government bodies or auditors, as this is crucial for the role. It’ll show that you understand the importance of collaboration in achieving results.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges they face, and their goals for the future. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.