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- Tasks: Manage complaints and provide top-notch customer service while collaborating with your team.
- Company: Join a dynamic organisation focused on social housing and community support.
- Benefits: Hybrid working, competitive pay, and a supportive work environment.
- Why this job: Make a difference by resolving issues and enhancing customer experiences.
- Qualifications: Experience in social housing, complaints management, and excellent communication skills.
- Other info: Temporary role until April with flexible working arrangements.
The predicted salary is between 13 - 16 £ per hour.
Temporary assignment until 1st April ****
Hybrid working 1 day per week in the office
35 hours per week
£***** per hour
Main Accountabilities:
- Manage complaints in line with agreed policies and procedures.
- Provide excellent customer service, keeping customers informed with high-quality verbal and written communication.
- Work collaboratively with other colleagues at all levels, to achieve the right outcome.
Required Experience:
- Social Housing
- Complaints
- Planning/Scheduling
- Customer Service
Resolution Officer in England employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector or those who have worked as Resolution Officers. A friendly chat can lead to insider tips and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight examples where you’ve successfully managed complaints or provided excellent customer service. Real-life stories resonate well with interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we review candidates!
We think you need these skills to ace Resolution Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resolution Officer role. Highlight your experience in social housing and complaints management, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to keep customers informed and engaged.
Highlight Collaborative Experience: We love teamwork! Share examples of how you've worked collaboratively with colleagues in the past. This will help us see how you can contribute to achieving the right outcomes together.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Resolution Officer role. We can’t wait to hear from you!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on social housing policies and complaint management procedures. Familiarise yourself with common issues faced in this sector, as well as the best practices for resolving them. This will show that you're not just interested in the role, but that you’re also knowledgeable about the field.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for a Resolution Officer, prepare examples of how you've successfully communicated with customers in the past. Think about times when you’ve turned a negative experience into a positive one through effective communication.
✨Collaborate Like a Pro
This role requires working with colleagues at all levels, so be ready to discuss your teamwork experiences. Prepare anecdotes that highlight your ability to collaborate and achieve outcomes together, especially in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you might handle, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
