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- Tasks: Coordinate repairs and maintenance, liaising with tenants and contractors daily.
- Company: Join a dedicated team supporting social housing operations in Essex.
- Benefits: Enjoy a competitive salary, professional development, and generous holiday entitlement.
- Why this job: Make a real impact in the social housing sector while developing your career.
- Qualifications: Experience in customer service or scheduling is essential; strong communication skills required.
- Other info: This is a permanent full-time role with opportunities for progression.
The predicted salary is between 21600 - 37800 £ per year.
Job Title: Customer Service Planner
Location: Essex
Salary: 27,000 per annum
Contract Type: Permanent
About the Role:
We are seeking a dedicated and proactive Customer Service Planner to join our team supporting social housing operations across Essex. This pivotal role involves scheduling and coordinating repairs and maintenance appointments, liaising with tenants, contractors, and internal teams to ensure a high standard of service delivery.
Key Responsibilities:
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Act as the first point of contact for tenants, handling incoming repair requests via phone, and digital platforms.
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Efficiently schedule and allocate appointments for repairs and maintenance, ensuring optimal use of operative diaries and resources.
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Monitor progress of works and communicate updates with tenants and relevant stakeholders.
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Liaise with contractors, operatives, and surveyors to resolve queries and ensure timely completion of jobs.
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Handle complaints and service issues promptly, professionally, and in line with company procedures.
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Maintain accurate records using housing and scheduling systems (e.g., Orchard, DRS, or similar).
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Support the delivery of KPIs including first-time fix rates, tenant satisfaction, and job completion times.
Requirements:
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Previous experience in a scheduling, coordination, or customer service role (ideally within social housing or property maintenance).
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Excellent communication and interpersonal skills.
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Strong IT skills, with experience using CRM, housing management, or scheduling systems.
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Ability to multitask, prioritise workload, and remain calm under pressure.
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A proactive, customer-focused attitude and commitment to delivering high-quality service.
Desirable:
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Knowledge of the social housing sector.
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Experience with dynamic scheduling tools
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Understanding of repairs terminology and housing maintenance processes.
What We Offer:
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Competitive salary of 27,000 per annum.
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Permanent full-time position.
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Opportunities for professional development and progression.
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Supportive and inclusive working environment.
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Generous holiday entitlement and company pension scheme.
Interested?
If you\’re looking to take the next step in your housing or planning career-or you\’re coming from a contact centre or coordination background and want to make a difference in the social housing sector-we want to hear from you.
Apply now or reach out for a confidential chat!
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Customer Service Planner employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Familiarise yourself with the social housing sector and its terminology. Understanding the specific language and processes used in this field will help you communicate effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Highlight any experience you have with scheduling or customer service tools, especially CRM or housing management systems. Be prepared to discuss how you've used these tools to improve efficiency or customer satisfaction in previous roles.
✨Tip Number 3
Showcase your ability to multitask and prioritise by preparing examples from your past work where you successfully managed competing demands. This will illustrate your capability to handle the fast-paced environment of a Customer Service Planner.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to high-quality service delivery. Being able to align your personal values with ours during the interview can make a strong impression on the hiring team.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, coordination, or customer service roles. Emphasise any previous work in social housing or property maintenance to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and commitment to high-quality service. Mention specific examples of how you've handled customer queries or scheduling challenges in the past.
Highlight IT Skills: Since strong IT skills are essential for this role, be sure to mention your experience with CRM, housing management, or scheduling systems. If you have used tools like Orchard or DRS, include that information.
Showcase Communication Skills: In your application, provide examples of your excellent communication and interpersonal skills. This could include experiences where you effectively liaised with tenants, contractors, or internal teams to resolve issues.
How to prepare for a job interview at Daniel Owen Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Planner. Familiarise yourself with scheduling and coordination tasks, as well as the importance of communication with tenants and contractors.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Be ready to discuss how you've handled complaints or service issues effectively, demonstrating your proactive attitude.
✨Familiarise Yourself with Relevant Software
Since the role involves using housing and scheduling systems, brush up on any relevant software you’ve used before. If you have experience with CRM or similar tools, be prepared to discuss how you utilised them in previous roles.
✨Demonstrate Your Multitasking Ability
The job requires juggling multiple tasks under pressure. Think of specific instances where you successfully managed competing priorities and remained calm. This will show your potential employer that you can thrive in a busy environment.