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- Tasks: Be the first point of contact for customer queries and ensure service requests are handled efficiently.
- Company: Join a dynamic team in a fast-paced, 24/7 helpdesk environment.
- Benefits: Gain valuable experience in customer service with potential for permanent position.
- Why this job: Make a real difference by delivering excellent service to customers and supporting your team.
- Qualifications: Strong customer service background and excellent communication skills required.
- Other info: Opportunity to work in a supportive environment with career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Location: Winsford
Full-Time 3 months temp (initially) with a view to go perm
24/7 Helpdesk Environment
My client is looking for an organised and customer-focused Customer Care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests. As the first point of contact for any issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.
Key Responsibilities
- Act as the first point of contact for queries via phone
- Log, allocate, and update service requests accurately
- Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders
- Monitor planned and reactive maintenance performance, taking action to meet SLAs
- Raise and manage purchase orders for materials, uniforms, and parts
- Upload and maintain compliance documentation to ensure high audit scores
- Communicate effectively with customers, contractors, and internal account teams
- Support colleagues during busy periods or absences
About You
- Strong background in customer service, helpdesk, or call centre environments.
- Confident communicator with excellent telephone etiquette.
- Highly organised with strong attention to detail and multitasking ability.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.
Qualifications & Experience
- Experience in a similar role.
- Proven experience coordinating contractors or suppliers.
If you are interested and feel you fit the above requirements, please apply or call Jess.
Customer Service Advisor employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and prioritise effectively. Use examples from your past experiences to illustrate your ability to handle a busy environment like a 24/7 helpdesk.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled queries and coordinated with teams in the past, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Care team. Share specific examples of how you've delivered excellent service in previous roles.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, mention any tools or methods you use to stay organised. We love seeing how you manage multiple tasks and keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in helpdesk or call centre roles, and how you handled challenging situations. This will show that you understand the importance of excellent service.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples of how you've managed multiple tasks or coordinated with teams in the past. Use specific scenarios where you successfully logged and tracked service requests to highlight your attention to detail.
✨Practice Your Communication Skills
As a Customer Care Advisor, effective communication is key. Practise answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to get comfortable with phone etiquette and handling queries.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is essential, make sure you're comfortable using Outlook, Excel, Word, and PowerPoint. Consider preparing a few examples of how you've used these tools in previous roles, especially for logging and managing service requests.
