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- Tasks: Manage customer queries and ensure timely resolution of repair issues.
- Company: Join a dynamic social housing team in Sunderland.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in residents' lives through excellent customer care.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 26500 - 27500 £ per year.
We are recruiting for a Customer Care Coordinator to provide sick cover within a busy social housing customer care team in Sunderland. This is a fast-paced role focused on providing high quality customer care. You will act as a key point of contact for tenants/residents and internal teams, ensuring cases are logged accurately, progressed efficiently and resolved within agreed service standards.
Key Responsibilities
- Managing inbound customer queries relating to repairs, defects and aftercare
- Logging, updating and closing cases using a customer care system (Clixifix experience desirable)
- Tracking tickets from report assignment resolution, ensuring clear case notes throughout
- Coordinating with site teams, subcontractors and supervisors to progress and resolve issues
- Managing contractor appointments and access arrangements
- Keeping residents informed with clear, timely updates and setting expectations professionally
- Monitoring SLAs and escalating cases where required
- Resolving complaints professionally and empathetically
- Maintaining accurate records, uploading photos/documents and ensuring a full audit trail
Customer Care Co-Ordinator employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer care. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer care roles and practice your responses. We want you to shine when discussing how you handle customer queries and complaints.
✨Tip Number 3
Show off your skills! If you’ve got experience with customer care systems like Clixifix, make sure to highlight that in conversations. It’s all about demonstrating how you can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, especially in fast-paced environments. We want to see how your skills match the role of a Customer Care Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: As a Customer Care Coordinator, clear communication is key. In your application, demonstrate your ability to convey information effectively. Whether it’s through your writing style or examples of past experiences, let us see your communication prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Coordinator inside out. Familiarise yourself with common customer care systems like Clixifix and be ready to discuss how you would handle specific scenarios related to repairs and aftercare.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and internal teams, practice articulating your thoughts clearly and professionally. Think of examples where you've successfully managed customer queries or resolved complaints, and be prepared to share those during the interview.
✨Demonstrate Empathy
Customer care is all about understanding and addressing concerns. Be ready to talk about times when you've shown empathy in challenging situations. This will show that you can handle complaints professionally and with a personal touch, which is crucial for this role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the team and the company. For example, you could ask about the biggest challenges the customer care team faces or how success is measured in this role.