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- Tasks: Handle stage 1 and 2 complaints, support management, and improve service delivery.
- Company: Join a leading social housing organization committed to excellent compliance and resident satisfaction.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days from home.
- Why this job: Make a real impact by improving services and enhancing resident experiences in a supportive environment.
- Qualifications: Experience in complaint handling, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a temp to perm role, perfect for those looking to grow in the housing sector.
The predicted salary is between 30000 - 42000 £ per year.
Housing Complaints / Resolutions Officer Role to start ASAP
Stage 2 Complaints (experience required)
SE London
Hybrid Working – 1 day in the office a week
Temp to Perm Role
Responsibilities:
- Dealing with stage 1 and stage 2 complaints
- Supporting the compliance team and delivering excellent compliance performance
- Ensuring smooth day-to-day repairs service to residents and front-line staff
- Answering the phone and dealing with day-to-day queries from front line staff
- Compiling reports and monitoring KPIs
We\’re looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open, and transparent. In this role, you will ensure the council meets its obligations in handling statutory and non-statutory complaints that help services to resolve issues and promote shared learning leading to service improvements.
Key Skills:
- Dealing with Stage 1 & Stage 2 complaint responses
- Handling large case loads
- Liaising with solicitors and contractors
- Accountable for the accuracy and completeness of your work
- Remaining calm under pressure and making informed decisions
- Excellent complaint handling and communication skills
- Actively seeking to improve working practices and customer service
- Taking responsibility for your own learning and development
- Excellent PC skills including Microsoft Word and Excel
- Excellent verbal and writing skills
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Complaints /Resolution Officer (Housing) employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints /Resolution Officer (Housing)
✨Tip Number 1
Familiarize yourself with the specific complaints handling procedures and regulations relevant to social housing. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to compliance and service improvement.
✨Tip Number 2
Showcase your experience with Stage 1 and Stage 2 complaints during networking opportunities or informational interviews. Engaging with professionals in the field can provide insights into the role and may lead to valuable connections.
✨Tip Number 3
Prepare to discuss how you've handled large caseloads in previous roles. Be ready to share specific examples that highlight your ability to remain calm under pressure and make informed decisions.
✨Tip Number 4
Stay updated on best practices in complaint handling and customer service. Bringing fresh ideas to the table can set you apart from other candidates and show that you're proactive about improving processes.
We think you need these skills to ace Complaints /Resolution Officer (Housing)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints/Resolution Officer position. Understand the key responsibilities, required skills, and the importance of handling complaints effectively.
Highlight Relevant Experience: In your application, emphasize any previous experience you have with stage 1 and stage 2 complaints. Provide specific examples of how you've successfully managed complaints and improved customer service in past roles.
Showcase Your Skills: Clearly demonstrate your excellent communication skills, both verbal and written. Mention your proficiency in Microsoft Word and Excel, as well as your ability to handle large case loads and remain calm under pressure.
Tailor Your Application: Customize your CV and cover letter to reflect the values of the organization. Highlight your commitment to citizen-focused service and your willingness to bring fresh ideas to improve working practices.
How to prepare for a job interview at Daniel Owen Ltd
✨Showcase Your Complaint Handling Experience
Be prepared to discuss your previous experience with Stage 1 and Stage 2 complaints. Highlight specific examples where you successfully resolved issues, demonstrating your ability to handle large case loads and liaise effectively with solicitors or contractors.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. During the interview, focus on how you can convey complex information simply and transparently, ensuring that you come across as approachable and open.
✨Emphasize Your Problem-Solving Abilities
Prepare to discuss how you approach problem-solving in a citizen-focused manner. Share examples of how you've challenged existing processes to improve service delivery, showcasing your initiative and commitment to continuous improvement.
✨Familiarize Yourself with Compliance Standards
Research the relevant statutory and non-statutory compliance standards that the organization must adhere to. Being knowledgeable about these regulations will demonstrate your commitment to ensuring the council meets its obligations and enhances your credibility during the interview.
