At a Glance
- Tasks: Manage customer complaints and oversee repairs to ensure timely resolutions.
- Company: Dynamic housing solutions provider in the heart of London.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Join a supportive team focused on enhancing customer service and community wellbeing.
- Why this job: Make a real difference in people's lives by improving their living conditions.
- Qualifications: Strong communication skills and ability to handle multiple tasks effectively.
The predicted salary is between 25 - 25 € per hour.
Housing Complaints / Repairs Officer Role
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries.
City of London - Hybrid Working
DUTIES
- Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
- Address customer enquiries and concerns, ensuring all updates and interactions are recorded on the systems.
- Own and administer all marketplace activity associated with quote review, acceptance and oversight.
- Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment.
- Work with all stakeholders and contractors to ensure all KPIs are met, managing competency in line with Building Safety legislation.
- Act as the first point of contact for tenants and contractors regarding repairs.
- Log repairs accurately using the repairs or housing management system.
- Diagnose basic repairs to allocate the correct trade and priority.
- Book, rearrange and monitor appointments to ensure timely completion.
- Keep residents updated on repair progress, follow-on works and delays.
Key skills:
- Handling large case loads.
- Liaising with Solicitors/Contractors.
- Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.
- Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.
- Take responsibility for your own learning and development.
- Excellent PC skills including Microsoft Word and Excel.
- Excellent verbal and writing skills.
Complaints /Repairs Officer (Housing Solutions) employer: Daniel Owen Ltd
As a Complaints / Repairs Officer at our Housing Solutions team in the City of London, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. We offer hybrid working arrangements, competitive benefits, and a culture that values proactive problem-solving and exceptional customer service, making it an ideal place for those seeking meaningful and rewarding employment in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints /Repairs Officer (Housing Solutions)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints and repairs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling complaints and repairs. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've effectively managed customer complaints or improved processes in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints /Repairs Officer (Housing Solutions)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints / Repairs Officer role. Highlight your experience in handling customer complaints and managing repairs, as this will show us you understand what we're looking for.
Show Off Your Skills:Don’t forget to showcase your excellent communication skills and your ability to stay calm under pressure. We want to see how you’ve handled similar situations in the past, so give us some solid examples!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of the role. Familiarise yourself with the key responsibilities like handling customer complaints and managing repairs. Brush up on relevant legislation, especially around Building Safety, so you can speak confidently about how you'd handle various scenarios.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and contractors, be ready to demonstrate your excellent communication skills. Prepare examples of how you've effectively handled complaints or resolved issues in the past. This will show that you can remain calm under pressure and make informed decisions.
✨Be Proactive
During the interview, highlight your proactive approach to problem-solving. Discuss how you would ensure repairs are completed quickly and to a high standard. You might even want to share a time when you took the initiative to improve a process or service in a previous role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You could ask about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. It’s a great way to engage and leave a lasting impression!
