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- Tasks: Engage with residents and ensure smooth project delivery across Chester and Stoke.
- Company: Join a community-focused team making a real difference.
- Benefits: Competitive pay, mileage expenses, and potential for permanent role.
- Why this job: Be the voice of the community and help shape local projects.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible hours with opportunities for career growth.
The predicted salary is between 13 - 16 £ per hour.
A temporary Customer Liaison Officer position is available in Chester & Stoke for an initial 4 weeks, with the potential to extend or go permanent. The role requires working Monday to Friday, from 8:00am to 4:30pm, with a flexible rate dependent on experience.
An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester and Stoke regions. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.
Key Responsibilities:- Leading resident and community engagement activities and building strong local relationships
- Communicating clearly with residents about upcoming works, timelines, and expectations
- Acting as the main point of contact for resident enquiries, concerns, and feedback
- Coordinating access arrangements to support project delivery
- Resolving access or resident-related issues promptly, escalating where appropriate
- Maintaining accurate records of communications, access agreements, and issue resolution
- Previous experience in a face-to-face customer service role
- Ability to handle sensitive situations with professionalism and empathy
- Strong communication, resilience, and negotiation skills
- Proficient in Microsoft Office
- Full UK driving licence and access to a vehicle
- Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role
- Experience working within the social housing sector
What's on offer includes competitive pay, mileage expenses for business travel, and the opportunity to work on meaningful community-focused projects, with potential for contract extension or permanent employment.
If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we would love to hear from you. Please apply with your up-to-date CV or call Jess.
Locations
Customer Liaison Officer in Cheshire, Crewe employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Cheshire, Crewe
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to showcase your communication skills and experience in handling sensitive situations with confidence.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Liaison Officer in Cheshire, Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles like Customer Liaison Officer. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with resident engagement and how you handle sensitive situations with professionalism and empathy.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need in the role. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like resident engagement and communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled customer queries or resolved issues. Be ready to share these examples during the interview to showcase your skills in communication and problem-solving.
✨Showcase Your Empathy
As a Customer Liaison Officer, empathy is crucial. Prepare to discuss how you've approached sensitive situations in the past. Highlight your ability to listen and respond to residents' concerns with professionalism and understanding.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the projects you'll be working on or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company aligns with your values.
