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- Tasks: Help manage cases and provide advice to ensure compliance with policies and laws.
- Company: Join a dedicated team in NW London focused on housing and repairs.
- Benefits: Earn £20 per hour with opportunities for immediate start and impactful work.
- Why this job: Make a difference by improving customer experiences and ensuring fair outcomes.
- Qualifications: No specific qualifications required, just a passion for helping others and attention to detail.
- Other info: Immediate start available; perfect for students looking for meaningful work.
Case Management Officer NW London £20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council’s Legal Department and client’s legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as requiredLooking for someone to start immediately
Case Management Officer NW employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Officer NW
✨Tip Number 1
Familiarize yourself with the relevant policies, statutes, and case law that govern housing and repairs in London. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during any discussions or interviews.
✨Tip Number 2
Network with professionals in the field of case management and local government. Attend relevant workshops or forums to meet people who can provide insights into the role and potentially refer you to opportunities within the Council.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled case management or similar responsibilities in the past. Highlight your ability to communicate effectively with stakeholders and resolve issues efficiently, as these are key aspects of the job.
✨Tip Number 4
Stay updated on current issues and trends in housing and repairs within your area. Being knowledgeable about recent developments will show your proactive approach and readiness to contribute positively to the team.
We think you need these skills to ace Case Management Officer NW
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Case Management Officer. Review the job description carefully and highlight key skills and experiences that align with the requirements.
Tailor Your CV: Customize your CV to reflect your relevant experience in case management, legal advice, and customer service. Use specific examples that demonstrate your ability to handle cases efficiently and effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your background makes you a suitable candidate. Mention your understanding of the importance of compliance with policy and legislation in case management.
Highlight Communication Skills: Emphasize your communication skills in both your CV and cover letter. Provide examples of how you've successfully liaised with stakeholders, managed customer inquiries, and communicated complex information clearly.
How to prepare for a job interview at Daniel Owen Ltd
✨Understand the Legal Framework
Make sure you have a solid grasp of the relevant policies, statutes, and case law that pertain to housing and repairs. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've improved customer experiences in previous roles. Highlight your ability to communicate effectively with stakeholders and keep them informed throughout the case management process.
✨Showcase Your Case Management Skills
Be ready to discuss your experience with managing reviews, complaints, and appeals. Provide specific instances where you successfully navigated complex cases while adhering to deadlines and legal requirements.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve hypothetical situations related to case management. Think through how you would handle various scenarios, especially those involving legal discussions or stakeholder communications.
