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For Companies At a Glance
- Tasks: Manage enquiries, coordinate inspections, and support contract managers in a dynamic team.
- Company: Join a supportive company focused on housing services and community impact.
- Benefits: Enjoy hybrid working, competitive salary, and a collaborative team environment.
- Why this job: Perfect for those who thrive in fast-paced settings and want to make a difference.
- Qualifications: Experience in admin or customer support is essential; strong communication skills are a must.
- Other info: Work Monday to Friday, 8:30 AM - 5:00 PM, with a friendly team of 12.
Harlow (Hybrid - 3 days office-based, 2 days remote) Monday to Friday, 8:30 AM - 5:00 PM £26,000 per annum Team size - 12
Key Responsibilities:
- Respond promptly and professionally to inbound telephone and email enquiries from tenants of housing associations and local authorities.
- Log all communications accurately, ensuring records are kept up to date.
- Schedule and coordinate routine inspections and small works for engineers, maintaining a smooth daily workflow.
- Monitor and update customer portals with job progress and completion notes.
- Handle queries from both customers and field engineers, providing timely information and follow-up.
- Assist Contract Managers with a variety of administrative tasks to ensure contractual obligations and service levels are met.
What We're Looking For:
- Previous experience in an administrative or customer support role, ideally within housing, compliance, engineering services or similar.
- Strong verbal and written communication skills with a clear and courteous manner.
- Highly organised and capable of managing multiple tasks with confidence and calmness under pressure.
- A proactive team player who takes pride in their work and contributes to a positive working environment.
- Comfortable using internal systems, CRMs, and Microsoft.
Business Services Administrator employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Administrator
✨Tip Number 1
Familiarise yourself with the housing sector and the specific challenges faced by housing associations and local authorities. This knowledge will help you engage more effectively during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves responding to enquiries and logging communications, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. Be ready to discuss specific situations where you maintained calmness under pressure.
✨Tip Number 4
Research common internal systems and CRMs used in administrative roles within the housing sector. Being knowledgeable about these tools can give you an edge and show your readiness to adapt quickly.
We think you need these skills to ace Business Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or customer support roles. Emphasise any previous work within housing, compliance, or engineering services to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong verbal and written communication skills. Mention specific examples of how you've handled customer queries or administrative tasks effectively in past roles.
Highlight Organisational Skills: In your application, provide examples of how you manage multiple tasks and maintain organisation under pressure. This is crucial for the role, so be sure to illustrate your ability to keep records up to date and coordinate schedules.
Show Enthusiasm for Teamwork: Express your proactive nature and team player attitude in your application. Mention how you contribute to a positive working environment and your willingness to assist colleagues, especially Contract Managers, in achieving service levels.
How to prepare for a job interview at Daniel Owen Ltd
✨Showcase Your Communication Skills
As a Business Services Administrator, strong verbal and written communication is key. Prepare examples of how you've effectively handled customer queries in the past, demonstrating your ability to communicate clearly and courteously.
✨Demonstrate Organisational Skills
This role requires managing multiple tasks simultaneously. Be ready to discuss your organisational strategies and provide specific instances where you successfully juggled various responsibilities without compromising on quality.
✨Familiarise Yourself with Relevant Systems
Since the job involves using internal systems and CRMs, it’s beneficial to research and understand these tools beforehand. If you have experience with similar software, be sure to mention it during the interview.
✨Emphasise Teamwork and Proactivity
The company values a proactive team player. Prepare to share examples of how you've contributed positively to a team environment and taken initiative in your previous roles, highlighting your commitment to achieving team goals.
