At a Glance
- Tasks: Manage customer complaints and oversee repairs to ensure timely resolutions.
- Company: Join a dynamic housing solutions team in the heart of London.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Other info: Be part of a supportive team with a focus on community impact.
- Why this job: Make a real difference by helping people resolve their housing issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Housing Complaints / Repairs Officer Role
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries.
City of London
Hybrid Working
DUTIES- Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
- Address customer enquiries and concerns, ensuring all updates and interactions are recorded on the systems.
- Own and administer all marketplace activity associated with quote review, acceptance and oversight.
- Ensure that completed works are accurately reviewed against the specification of works before being progressed.
Complaints /Repairs Officer (Housing Solutions) in Brockley employer: Daniel Owen Ltd
As a Complaints / Repairs Officer at our Housing Solutions team in the City of London, you will be part of a dynamic and supportive work culture that prioritises employee well-being and professional growth. We offer hybrid working arrangements, competitive benefits, and opportunities for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints /Repairs Officer (Housing Solutions) in Brockley
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints and repairs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled complaints or repairs in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints /Repairs Officer (Housing Solutions) in Brockley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints / Repairs Officer role. Highlight your experience in handling customer complaints and repairs administration, as this will show us you’re a great fit for the job!
Showcase Your Communication Skills:Since you'll be addressing customer enquiries and concerns, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Your Organisational Skills:We want to see how you manage multiple tasks effectively. Mention any experience you have with overseeing repairs or managing enquiries, as this will show us you can handle the responsibilities of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of handling customer complaints and repairs. Familiarise yourself with common issues in housing solutions and be ready to discuss how you would address them. This shows that you're not just interested in the role, but that you’re prepared to tackle the challenges head-on.
✨Showcase Your Communication Skills
As a Complaints/Repairs Officer, you'll need to communicate effectively with customers, members, and MPs. Practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you successfully resolved conflicts or handled difficult conversations.
✨Demonstrate Proactivity
Highlight your ability to take initiative. Discuss specific instances where you’ve gone above and beyond to ensure repairs were completed efficiently. Employers love candidates who can show they don’t just wait for problems to arise but actively seek solutions.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the company’s approach to customer service and how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
