At a Glance
- Tasks: Coordinate and manage responsive repairs in a fast-paced social housing environment.
- Company: Join a growing team dedicated to high-quality customer service.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Other info: Fully office-based role with a dynamic work atmosphere.
- Why this job: Make a real difference in people's lives through effective repairs coordination.
- Qualifications: Experience in social housing repairs and strong organisational skills.
The predicted salary is between 28000 - 30000 € per year.
Location: Basildon
Job Type: Permanent
Working Arrangement: Fully Office Based
Salary: 28-30K
About the Role
We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role.
Key Responsibilities
- Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors.
- Manage daily diaries to ensure maximum productivity and efficient planning.
- Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments.
- Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels.
- Escalate complex repairs and complaints where required.
- Support the management team with day-to-day operational oversight.
- Ensure all systems and records are accurately maintained and updated.
- Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues.
- Monitor outstanding jobs and proactively drive completion.
- Assist in mentoring and supporting junior coordinators where required.
- Maintain excellent customer service standards at all times.
Essential Experience & Skills
- Proven experience working within social housing repairs and maintenance.
- Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role.
- Strong understanding of responsive repairs processes and scheduling systems.
- Experience managing high-volume workloads in a fast-paced environment.
- Excellent organisational and communication skills.
- Ability to prioritise workloads and problem-solve effectively.
- Strong IT skills including Microsoft Office and housing/repairs management systems.
- Ability to work well under pressure and meet deadlines.
Senior Repairs Coordinator in Basildon employer: Daniel Owen Ltd
Join our dynamic team in Basildon as a Senior Repairs Coordinator, where you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in the social housing sector, all while enjoying a collaborative environment that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Coordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Senior Repairs Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of responsive repairs processes and scheduling systems. Be ready to share specific examples from your past experience that showcase your organisational skills and ability to manage high-volume workloads.
✨Tip Number 3
When you get an interview, don’t just talk about your skills—show your passion for customer service! Highlight how you've maintained excellent standards in previous roles and how you plan to do the same as a Senior Repairs Coordinator.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect with us directly. Plus, it shows you're serious about joining our team in Basildon!
We think you need these skills to ace Senior Repairs Coordinator in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in social housing repairs and maintenance. We want to see how your skills match the role of Senior Repairs Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Basildon. Share specific examples of how you've managed repairs and maintained high customer service standards.
Showcase Your Organisational Skills:As a Senior Repairs Coordinator, you'll need to juggle multiple tasks. In your application, give us a glimpse of how you’ve successfully managed workloads and prioritised tasks in fast-paced environments before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing repairs and maintenance. Familiarise yourself with the key responsibilities listed in the job description, especially around coordinating repairs and managing schedules. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in managing high-volume workloads and ensuring customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your past experiences align with their needs.
✨Ask Smart Questions
Come prepared with insightful questions about the company’s approach to repairs and maintenance. This could include asking about their KPIs or how they handle complex repairs. It shows that you’re genuinely interested in the role and helps you gauge if the company is the right fit for you.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational abilities, be ready to discuss how you manage your time and prioritise tasks. You might even want to share a brief example of a time when you successfully juggled multiple responsibilities, as this will illustrate your capability to thrive in a fast-paced environment.
