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- Tasks: Assist tenants with housing repairs, schedule appointments, and provide top-notch customer service.
- Company: Join a supportive team in North London focused on housing services.
- Benefits: Enjoy hybrid working, a 36-hour week, and a friendly work environment.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and a background in repairs is essential.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Housing Services Officer Role in North London
Housing Repairs / Admin and Scheduling
Liaising with Tenants, Raising Repairs and scheduling appointments
36 hour week - Hybrid working (2 - 3 days a week from home)
Fantastic Opportunity to join a supportive team - working in North London
Duties:
- Experience of dealing with calls in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image.
- To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
- All jobs are responsible for responding directly to service users either providing information or assisting with service transactions.
- To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team.
- Also, to achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
- Dealing with first line complaints calls.
Role: Temporary position (on-going)
Fully office based for first two weeks
Planning & Webchat experience preferable
Repairs background essential
Housing Repairs Officer - Customer Service in Barnet employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Officer - Customer Service in Barnet
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and experience in handling repairs and complaints effectively.
✨Tip Number 3
Dress the part! Even if the role is hybrid, showing up in smart attire for your interview can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Housing Repairs Officer - Customer Service in Barnet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Repairs Officer role. Highlight your experience in customer service and repairs, and don’t forget to mention any relevant IT skills you have!
Show Off Your Communication Skills: Since this role involves liaising with tenants, it’s crucial to demonstrate your ability to communicate effectively. Use examples from your past experiences where you’ve handled calls or complaints professionally and sensitively.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let us know why you’re passionate about this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and customer service. Familiarise yourself with common repair issues and the processes involved in scheduling appointments. This will show that you're not just interested in the role, but that you understand it too!
✨Practice Your Communication Skills
Since this role involves liaising with tenants and handling complaints, practice how you would respond to different scenarios. Use role-play with a friend or family member to simulate calls. Focus on being polite, professional, and sensitive to the needs of the customer.
✨Showcase Your IT Skills
As you'll be using IT systems to raise orders and book appointments, be prepared to discuss your experience with similar software. If you have any specific examples of how you've used technology to improve efficiency in previous roles, make sure to highlight those!
✨Emphasise Teamwork
This position is part of a supportive team, so be ready to talk about your experience working collaboratively. Share examples of how you've contributed to team goals in the past and how you can bring that same spirit to the Housing Repairs Operational Team.
