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- Tasks: Be the first point of contact for customer enquiries and manage team communications.
- Company: Dynamic organisation based in North London with a hybrid work model.
- Benefits: Earn £20.82 per hour with opportunities for professional growth.
- Why this job: Make a real difference by supporting customers through their resale journey.
- Qualifications: Strong communication skills and a knack for organisation.
- Other info: Join a supportive team focused on continuous improvement and innovation.
The predicted salary is between 16 - 22 £ per hour.
Based in North London
Hybrid role
£20.82 per hour umbrella
Key Accountabilities- First point of contact for all customer enquiries by telephone and email for customers wanting to start a resale or staircasing process.
- Management of team mailboxes ensuring all emails, including instructions for resales or staircasing are managed within SLA.
- Ensuring telephone calls from internal and external stakeholders are actively responded to and managed within SLA.
- Ensure customer folders and sales trackers are populated and updated to the highest level of accuracy.
- Completing regulatory reporting requirements on transaction completion (CORE).
- Assist team where required, i.e. with document creation, seeking updates/progress on cases from stakeholders, circulating completion documents and updating tracker obtaining relevant documents from internal/external teams to support a resales instruction e.g. - leases, valuations, EWS1 certs.
- Highlight any inaccuracy on received documentation.
- Support the delivery of evolving resale and staircasing strategies through the use of technology.
- Ensure positive relationships with internal and external colleagues to support resales and staircasing matters.
- Actively feeding back areas of improvements in process to team seniors and supporting team seniors to deliver process improvements.
Customer Journey Team Support in Barnet employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Team Support in Barnet
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. We want you to shine when discussing how you handle customer enquiries and manage team communications.
✨Tip Number 3
Show off your tech skills! Since this role involves using technology for resale and staircasing strategies, be ready to discuss any relevant tools or software you've used. We love seeing candidates who are tech-savvy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can help us improve customer journeys.
We think you need these skills to ace Customer Journey Team Support in Barnet
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about helping customers with their resale and staircasing processes!
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate straightforward communication, especially since you'll be handling customer enquiries.
Highlight Relevant Experience: If you've got experience in managing emails or handling customer calls, make sure to mention it! We love seeing how your past roles can contribute to our team’s success.
Tailor Your Application: Don’t just send a generic application. Take a moment to tailor it to the Customer Journey Team Support role. Show us how your skills align with our key accountabilities and why you’d be a great fit!
How to prepare for a job interview at Daniel Owen Ltd
✨Know the Customer Journey
Familiarise yourself with the customer journey process, especially around resales and staircasing. Understand the key stages and be ready to discuss how you can enhance customer experiences at each point.
✨Master the Communication Skills
Since you'll be the first point of contact for customer enquiries, practice your communication skills. Prepare examples of how you've effectively managed customer queries in the past, both over the phone and via email.
✨Be Detail-Oriented
Accuracy is crucial in this role. Bring examples of how you've maintained high levels of accuracy in previous roles, especially when managing documentation or data. Highlight your attention to detail during the interview.
✨Show Your Team Spirit
This position requires collaboration with internal and external colleagues. Be prepared to share instances where you've successfully worked in a team to achieve common goals, and how you’ve contributed to process improvements.
