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- Tasks: Be the go-to person for tenants, helping with kitchen projects and resolving issues.
- Company: Join a supportive team dedicated to improving local communities.
- Benefits: Opportunity for permanent role, personal growth, and making a real impact.
- Other info: Dynamic role with potential for career advancement and community engagement.
- Why this job: Make a difference in tenants' lives while enhancing your customer service skills.
- Qualifications: Experience in tenant liaison or customer service, especially in home improvement.
The predicted salary is between 30000 - 40000 £ per year.
Location: Nottingham
Job Type: Ongoing - potential for permanent
About the Role
We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is an ongoing position, offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently.
Key Responsibilities
- Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues.
- Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments.
- Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process.
- Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication.
- Helping tenants understand their rights and responsibilities during home improvement work.
- Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking.
- Assisting with tenant engagement initiatives, fostering positive relationships within the community.
Essential Skills & Experience
- Previous experience in a tenant liaison or customer service role, ideally within social housing or property management.
- Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects.
- Excellent communication skills, both verbal and written.
- Strong problem‑solving abilities, with the capacity to handle difficult situations effectively and empathetically.
- Organisational skills and the ability to manage multiple tasks.
- A proactive, positive attitude and a desire to improve tenant satisfaction.
- Ability to work independently and as part of a team.
Desirable Qualifications
- Experience specifically within social housing or property management sectors.
- Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance.
- Understanding of housing regulations and tenant rights.
Why Join Us?
- The potential for the role to become permanent based on performance.
- A supportive work environment with opportunities for personal and professional development.
- A chance to make a real difference in the local community, particularly in improving tenants' homes.
How to Apply
If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you! Please submit your CV and a brief covering letter outlining your experience and suitability for the role.
Tenant Liason Officer in Arnold employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liason Officer in Arnold
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or join local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience with kitchen installations can benefit their team and improve tenant satisfaction.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled tenant issues or complaints in the past, highlighting your ability to communicate effectively and empathetically.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Tenant Liason Officer in Arnold
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in tenant liaison or customer service, especially if you've worked with kitchen installations. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving tenant satisfaction and how your background makes you a great fit for the Resident Liaison Officer role. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves liaising between tenants and contractors, make sure your written application reflects your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on kitchen installation and refurbishment processes. Being able to discuss specific projects or experiences will show that you’re not just familiar with the role, but that you can also bring valuable insights to the team.
✨Practice Your Communication Skills
As a Tenant Liaison Officer, communication is key. Prepare for the interview by practising how you would explain complex information clearly and concisely. Think about how you would handle tenant queries or complaints and be ready to demonstrate your problem-solving skills.
✨Show Your Empathy
This role requires a lot of interaction with tenants, so it’s important to convey empathy during your interview. Share examples of how you've successfully managed difficult situations in the past, focusing on how you understood the tenant's perspective and resolved their issues.
✨Highlight Your Organisational Skills
You’ll need to juggle multiple tasks, so be prepared to discuss how you stay organised. Bring examples of how you’ve managed schedules, tracked progress, or handled administrative duties in previous roles. This will demonstrate your ability to keep everything running smoothly.