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- Tasks: Manage complaints and support compliance for a leading housing organisation.
- Company: Join a top social housing organisation making a difference in the community.
- Benefits: Enjoy flexible working with 3 days on-site and 2 days remote, plus competitive pay.
- Why this job: Be part of a team that values your input and enhances resident satisfaction.
- Qualifications: Strong communication skills and experience in complaint handling are essential.
- Other info: Immediate start available for this ongoing contract position.
Repairs Complaints / Compliance Officer Role to start ASAP in SE London. Ongoing contract position - 3 days on site and 2 days working from home. Between £24-27ph PAYE.
Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day-to-day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs, and dealing with day-to-day queries from front-line staff, ensuring they are routed appropriately within the team.
Responsibilities:- Managing a caseload of complaints received from our Residents and Service Users via email, telephone, and our online resident portal.
- Consult with and develop an engagement process with all relevant colleagues within the Property Services Division.
- Collate information and prepare a stage 1 complaint response.
- Review the information provided, ensuring it has addressed each concern raised by the customer complaint.
- Support and lead on the activities required as set out in the Building Compliance Framework for the properties Certitude owns or leases.
- Support the Housing Team and operational managers in overseeing the repair performance of Certitude partner landlord's maintenance contractors, ensuring that non-performance issues are escalated to senior housing managers where appropriate.
- Attend ad hoc building inspections when required and ensure that repair audit findings are resolved in a timely manner for the properties owned by Certitude and those where Certitude does not provide tenancy management.
- Liaising with Solicitors/Contractors.
- Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.
- Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.
- Take responsibility for your own learning and development.
- Excellent PC skills including Microsoft Word and Excel.
- Excellent verbal and writing skills.
Complaints/Compliance Officer (Housing) employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints/Compliance Officer (Housing)
✨Tip Number 1
Familiarise yourself with the specific compliance frameworks and regulations relevant to social housing. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in the housing sector, especially those in complaints or compliance roles. They can provide insights into the day-to-day responsibilities and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle specific complaints or compliance issues. This will showcase your problem-solving skills and your ability to remain calm under pressure.
✨Tip Number 4
Stay updated on current trends and challenges in the social housing sector. Being knowledgeable about recent developments will help you engage in meaningful conversations during interviews and show your passion for the field.
We think you need these skills to ace Complaints/Compliance Officer (Housing)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Complaints/Compliance Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your complaint handling experience and communication skills. Mention specific examples of how you've successfully managed complaints or improved customer service in previous roles.
Highlight Relevant Skills: In your CV, emphasise your proficiency in Microsoft Word and Excel, as well as your ability to remain calm under pressure. Include any experience liaising with solicitors or contractors, as this is crucial for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Daniel Owen Ltd.
✨Know Your Role
Familiarise yourself with the specific responsibilities of a Complaints/Compliance Officer. Understand the key skills required, such as complaint handling and communication, and be ready to discuss how your experience aligns with these.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific complaints or compliance issues. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
Since excellent verbal and writing skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to explain complex information, so be prepared to demonstrate your ability to communicate effectively.
✨Research the Organisation
Learn about the social housing organisation's values and recent initiatives. This will not only help you understand their culture but also allow you to tailor your answers to show how you can contribute to their goals.
