Account Manager Crisis & Risk

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion, and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging.

We are a leading global communications marketing firm helping businesses and organisations evolve, promote, and protect their brands and reputations. We are independent and family-owned, which allows us the freedom to deliver original thinking and invest in our clients. In the UK, there are more than 500 employees based in our offices in Victoria. We create award-winning creative communication programmes and industry-leading support for our clients who include Starbucks, Unilever, Mars, Chanel, DP World, Virgin Atlantic, and Microsoft.

Edelman has the biggest crisis communication bench globally. Our team in London is the largest outside of the US and brings together crisis specialists to work across many of the company’s highest profile clients. We protect reputations and mitigate the impact of issues and crises on multi-national brands every day. We offer clients analysis and mitigations against risks and deliver real-time advisory for senior leaders during times of data-led decision-making. With trust embedded in our recommendations, we support companies and brands making decisions on how to move beyond issues in the full glare of the public spotlight.

The team is made up of seven consultants, including the EMEA and Global Heads, who have deep industry expertise and subject matter specialists who can provide advice on digital risks, countering disinformation, litigation and legal affairs, sports partnerships, and social and geopolitical issues. We also work closely with our colleagues in the Corporate Government Affairs, Workplace Advisory, and Data & Analytics teams to ensure we are always giving counsel, taking into account all stakeholders.

As the global and regional centre of crisis at Edelman, we take pride in delivering exceptional impactful work for our clients, but at our core, we are a non-hierarchical team who like to spend time together in and out of the office. We are relentlessly collaborative and supported by leadership who champion and celebrate our collective achievements.

We are looking for an ambitious, proactive, and motivated individual with solid issues management and communications experience. They should be confident with day-to-day client management, offering considered counsel to complex issues in real time, and proactive in offering support across multiple client teams. They will take the lead in shaping and producing deliverables for many of our major retained clients, ensuring they offer real impact to their needs. The Account Manager role requires a candidate with excellent writing and media handling skills to manage a multi-client workload.

Responsibilities include:

• Serving as the daily client contact, earning their trust to deliver day-to-day work as well as providing proactive counsel on new approaches or ideas.
• Analysing data inputs to deliver key insights and assess geopolitical and societal pressures to give their work real-world resilience.
• Playing a key role in the research, planning, and development of campaigns and driving these forward.
• Producing content to meet client needs; these could include issue analysis and stakeholder Q&A packs, scenario training plans, and risk assessments.
• Providing support on new business pitches, research slide development, driving forward processes including work back plans, and managing junior teams' input.
• Desire to work as part of a flat team in a busy, fast-paced, and highly motivated working environment.
• A delivery-driven manager and creative problem solver that can confidently take responsibility for tasks and accounts.
• Ability to service multiple clients and manage workload whilst managing/coaching junior team members.
• Team player that can manage both up and down and take overall responsibility for day-to-day account activity.
• Experience of integrating and collaborating with different practices/teams on cross-business work.
• Excellent verbal and written skills; ability to articulate with confidence and gravitas and understanding of how to incorporate earned, owned, paid, and social media in holistic communications plans.
• Interest in current affairs, news, international business, and consumes media in all forms.
• Entrepreneurial spirit - willingness to get stuck in and make the most of opportunities and desire to share expertise and experience to enhance the work of the team.

Our benefits and policies are designed to ensure our employees feel comfortable, inspired, and equipped to thrive and do their best work. We offer a wide range of benefits across health, family, community, finance, and time away including:

• Competitive Annual Holiday plus an additional day’s holiday for your birthday and 3 days over the festive season.
• Flexible working - Hybrid working policy and 30 days work from anywhere worldwide!
• Financial Wellbeing - Pension plan, income protection, and life insurance at 4x annual salary.
• Building a Family - Whether it is maternity leave, adoptive leave, or shared parental leave, take up to five months on full company pay. We also celebrate the arrival of your child or wedding day by offering a company child & wedding addition.
• Edelman partners with Peppy, a specialist healthcare and wellbeing service that provides all employees with access to expert pregnancy and parenthood, menopause, and fertility support.
• Health and Wellbeing - Access to Private Medical Insurance, Digital GP, and wellbeing programme, Cycle to Work Scheme, subsidised corporate gym membership, a Quit Smoking Scheme, Annual flu vaccinations, and 24/7 access to trained professionals in relation to a range of issues in absolute confidence.
• Personal and Professional Development - Clear progression routes and continuous training/professional development via Edelman Learning Institute.
• Community - Get to know your colleagues and unwind at our weekly staff get-together. We also encourage everyone to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause paid for by us.

Core to our culture are our values which guide our behaviour, support a client-centric approach, influence the way we work with each other, our clients, and the community, and inspire great work:

• The Relentless Pursuit of Excellence: Bringing the best of ourselves and partners to our clients.
• The Freedom to be Constantly Curious: Tenacious, flexible, and thorough approach that drives creativity and growth for clients and ourselves.
• The Courage to do the Right Thing: Trusted and resilient partner committed to building a diverse, equitable, and inclusive workforce that prioritises the wellbeing of ourselves and our colleagues.
• The Commitment to Positively Impact Society: Performing our work with an environmental conscience and a sense of tolerance, fairness, and equality.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.