At a Glance
- Tasks: Manage ticketing operations and enhance customer experience in the thrilling world of Formula 1.
- Company: Join the iconic Formula 1 team, a leader in sports innovation and entertainment.
- Benefits: Enjoy private healthcare, free snacks, generous leave, and exclusive Grand Prix passes.
- Other info: Great career progression opportunities within a dynamic and collaborative team.
- Why this job: Be part of a fast-paced environment where your ideas can drive real change.
- Qualifications: Experience in ticketing operations and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle, leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do, ever since our first Grand Prix in 1950. Now, more than 75 years later, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.
We’re looking for a proactive and commercially minded Ticketing Executive to join our Hospitality team at an exciting time of growth. This role offers the opportunity to go beyond day-to-day operations and play a key part in shaping how we work, optimise performance, and deliver an outstanding customer experience. Reporting to the Senior Manager, Ticketing & Sales Operations, you’ll take ownership of the day-to-day relationship with our ticketing partner, acting as a key link between internal teams and external stakeholders. You’ll help ensure the platform is being used to its full potential – identifying opportunities to improve efficiency, maximise sales performance, and deliver a seamless and high-quality experience for customers.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to make a genuine impact – bringing fresh ideas, identifying smarter ways of working, and going beyond the traditional expectations of a ticketing role to help drive commercial success.
Main Duties and Responsibilities- Act as the primary day-to-day contact for the ticketing partner, building a strong working relationship and ensuring service levels are met.
- Support the setup, maintenance and optimisation of the ticketing platform to ensure operational efficiency and a high-quality customer journey.
- Manage ticketing operations across on-sale activity, inventory updates, issue resolution and general platform administration.
- Monitor sales, performance and operational data, producing regular reports and insights to support decision-making and commercial goals.
- Work closely with internal teams and external partners to resolve ticketing issues quickly and accurately.
- Carry out quality checks on ticketing setup, pricing, offers and customer communications to ensure accuracy and consistency.
- Identify opportunities to improve processes, reporting and platform performance, recommending practical solutions where appropriate.
- Support reconciliation and other administrative processes linked to ticketing activity and partner performance.
- Highly organised and proactive.
- Solutions-focused with strong problem-solving skills.
- Comfortable working in a fast-paced environment.
- Collaborative and service-oriented.
- Committed to accuracy, continuous improvement and delivering a positive customer experience.
- Previous experience in a ticketing operations role within sport, entertainment or live events.
- Experience producing reports and analysing sales or operational data.
- Experience handling customer queries and escalations.
- Working knowledge of ticketing platforms and systems, including event setup, inventory management and platform administration.
- Strong attention to detail, with the ability to manage multiple tasks accurately and to deadlines.
- Good understanding of customer service principles and experience handling customer queries and escalations.
- Commercial awareness and an understanding of how operational decisions can affect profitability.
- Proficiency in Microsoft Excel and other business reporting tools.
- Confident communication skills with the ability to manage relationships with external partners and internal stakeholders.
Your next career move could include progressing into a Senior Ticketing Executive or to become a Ticketing Manager.
Why join the force behind the sport? Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport.
As a member of the F1 team, you will be able to access our amazing benefits:
- Private Healthcare scheme
- Dental Care
- 4 x Grand Prix Paddock passes per season
- Enhanced maternity/paternity leave and other family planning policies
- A free staff shuttle service running to and from surrounding train stations near to Biggin Hill
- Free healthy snacks in our offices
- Subsidised canteen in Biggin Hill, serving breakfast and lunch
- 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
- Opportunities to develop and request training for your role via our in-house Learning and Development team
- Discount on F1 merchandise
- Discount at F1’s experiences including F1 Arcade and F1 Drive
- Perkbox benefit portal and more
Ticketing Executive employer: Dangote Industries Limited
At Formula 1, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Ticketing Executive in our vibrant Biggin Hill office, you'll enjoy a dynamic work environment with ample opportunities for personal growth, competitive benefits including private healthcare and generous leave policies, and the chance to contribute to the world’s greatest sports spectacle. Join us to make a meaningful impact while enjoying perks like Grand Prix passes and access to exclusive experiences.
Contact Details:
Dangote Industries Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dangote Industries Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dangote Industries Limited
Don't be shy about reaching out to Dangote Industries Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ticketing Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dangote Industries Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dangote Industries Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
