At a Glance
- Tasks: Manage recovery claims, assess liability, and negotiate with insurers for optimal outcomes.
- Company: Fast-paced, tech-driven company focused on empowering claims experts.
- Benefits: Bonus scheme, private medical insurance, personal learning budget, and flexible work options.
- Other info: Embrace autonomy and drive improvements while enjoying excellent career growth opportunities.
- Why this job: Join a proactive team and make impactful decisions in a dynamic environment.
- Qualifications: Experience in subrogated recovery claims and strong negotiation skills.
The predicted salary is between 35000 - 45000 € per year.
The Claims Team
Most claims teams move slowly. Processes, sign-offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We’re commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers. We look for people with deep expertise who are restless for a better way of working. If you’ve ever felt held back by bureaucracy, you’ll find the autonomy, pace, and stretch at Marshmallow that let you do your best work — and keep learning as you go.
Role Description
We are looking for an experienced and resourceful Technical Subrogation Handler to join our evolving Recoveries team. In this role, you will lead liability assessments from the outset, using evidence, case law, and negotiation expertise to achieve the best financial recovery outcomes. At Marshmallow, our Recoveries team is proactive. We develop our own view on liability early, refining it through evidence and supporting our position through persuasive negotiation and case law. This is an excellent opportunity for someone who brings strong experience in subrogated recoveries, a solid grasp of litigation, and the ability to work effectively both on their own initiative and as part of a supportive, collaborative team.
What you’ll be doing
- Managing your own caseload of split liability and non-fault recovery claims to deliver strong outcomes.
- Assessing liability early by reviewing evidence, applying case law and shaping the best recovery strategy.
- Negotiating with third party insurers and representatives to maximise recovery and resolve disputes.
- Preparing clear allegation and outlay packs to support in-house handling or referral to panel solicitors.
- Driving improvements that reduce claim lifecycles, lower costs and protect the customer journey.
Your expertise
- Experience handling subrogated recovery claims across non-fault and split liability cases.
- Experience making liability decisions using evidence and relevant case law.
- Experience negotiating liability and quantum with third party insurers or representatives.
- Understanding of the recovery journey, including when to keep claims in-house and when to involve panel solicitors.
Who you are
- You make confident decisions and know when a case needs a second opinion.
- You work well with autonomy and keep quality high without close supervision.
- You adapt quickly when priorities, processes or case details change.
- You look beyond your own caseload and push for better ways of working across the team.
Perks of the job
- Bonus scheme designed to reward high performance.
- Private medical insurance with Vitality, mental health support with Oliva.
- Personal learning budget and 2 dedicated L&D days a year.
- Monthly flexible benefits budget to spend as you choose.
- 25 days holiday plus bank holidays.
- 4 weeks Work From Anywhere per year.
We are not in a position to offer sponsorship and/or a visa for this position.
Diversity of thought
We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.
Technical Recovery Claims Handler (Motor) employer: Dangote Industries Limited
At Marshmallow, we pride ourselves on being a fast-paced and innovative employer that empowers our claims experts with the autonomy and tools they need to excel. Our supportive work culture fosters continuous learning and collaboration, while our comprehensive benefits, including private medical insurance and a personal learning budget, ensure that our employees are well taken care of. Join us in a dynamic environment where your expertise in subrogated recoveries can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Recovery Claims Handler (Motor)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Recovery Claims Handler role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your negotiation skills and case law knowledge. Since this role involves making confident decisions and negotiating with third-party insurers, being ready to showcase your expertise will set you apart from the competition.
✨Tip Number 3
Showcase your proactive mindset! During interviews, share examples of how you've driven improvements in past roles or how you've adapted to changes quickly. This aligns perfectly with Marshmallow's ethos of moving fast and pushing for better ways of working.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are genuinely interested in joining our tech-powered team!
We think you need these skills to ace Technical Recovery Claims Handler (Motor)
Some tips for your application 🫡
Show Your Expertise:Make sure to highlight your experience with subrogated recovery claims. We want to see how you've handled similar cases and the strategies you've used to achieve strong outcomes.
Be Clear and Concise:When preparing your application, keep it straightforward. Use clear language to describe your skills and experiences, especially around liability assessments and negotiations. We appreciate a no-nonsense approach!
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect how your skills align with our needs at Marshmallow. Show us why you’re the perfect fit for our fast-paced, tech-powered environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dangote Industries Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of subrogated recovery claims, especially in non-fault and split liability cases. Be ready to discuss specific examples from your past experience where you've successfully assessed liability or negotiated with insurers.
✨Showcase Your Autonomy
Marshmallow values autonomy, so be prepared to share instances where you've taken the initiative in your previous roles. Highlight how you managed your own caseload and made confident decisions without needing close supervision.
✨Be a Problem Solver
Think about ways you've driven improvements in your previous roles. Whether it’s reducing claim lifecycles or enhancing customer journeys, come equipped with ideas that demonstrate your proactive approach to problem-solving.
✨Prepare for Negotiation Scenarios
Since negotiation is key in this role, practice articulating your negotiation strategies. Prepare to discuss how you've maximised recovery outcomes in past negotiations and be ready to role-play potential scenarios during the interview.
