Senior Implementation Manager

We are looking for a Senior Implementation Manager to own how our new product lands with customers. You will be the difference between a product that gets sold and a product that actually goes live, gets used, and stays used.

You will work closely with the CEO and CCO in your first few months to learn our new product end-to-end, learn our customers, and learn the way we implement at Suvera. From there, your job is to make implementation a repeatable engine, not a heroic act.

Three things matter most:

• Delivery. Get the product live, on time, in scope, with adoption that holds.
• Stakeholders. Keep the practice, the partner and the internal team aligned through the messy middle.
• Process. Turn every implementation into a sharper playbook than the one before it.

You will sit close to product and commercial from week one. You will be even closer to the people on the other side of the rollout - the CIOs, CCIOs, Operational leads, clinical and digital leads who have to live with what we shipped. This role is ideal for someone who has run enterprise implementations in healthcare or another regulated space, and now wants to own the function end to end at a company where what you ship matters.

This role reports to the CEO. Salary is £55k - £65k depending on experience (excluding equity).

Suvera is transforming healthcare with a mission to power early care for everyone. Partnering with UK general practices, we deliver technology and care that leverage AI to transform care in the community, close to patients, starting with those living with long-term conditions. Currently, we manage over 300,000 patients. Our ambitions are global, and we're just getting started.

Suvera is a diverse team of about 60 people, including clinicians, care advisors, and experts across various disciplines. Backed by Google for Startups and Morningside Ventures, Suvera is poised to become a global leader in healthcare.

On your best days: you'll watch a customer go live and use what we built the way we hoped they would. The service leads stop asking when something will be ready and start asking what's next. A new partner signs because the last one talked about how it went.

On your toughest days: you'll be holding the line on scope with a customer that wants everything yesterday, chasing decisions that nobody wants to own, and trying to keep one rollout from blowing up the next. The job is to absorb that pressure without passing it through to the team or the customer.

What you'll be doing:

• Own project management end-to-end.
• Run every implementation against a clear plan with milestones, owners and dates that survive contact with reality.
• Drive multiple implementations in parallel without dropping the ball on any of them.
• Hold the line on scope, timeline and quality. Say no when you need to, and explain why.
• Spot risk early and escalate it cleanly - to the customer, to the team, and to me.
• Run weekly project rhythms internally and externally so nobody is ever guessing where we are.
• Lead stakeholder management.
• Be the person the customer trusts to tell them the truth, not the person who tells them what they want to hear.
• Build relationships with practice managers, partners, clinical leads and operational teams that outlast any single project.
• Manage senior stakeholders without losing the room on the day-to-day. Both matter.
• Push back, respectfully, when expectations don't match what the product can do today. Educate, don't just absorb.
• Be the single point of contact who can credibly speak for product, care and engineering. The customer shouldn't need to know our org chart.
• Be the product expert in the room.
• Know our new product better than the customer. Know what it does, what it doesn't, and where it's going next.
• Sit close to product and engineering so what you learn on the ground feeds back into what we build. Be the bridge, not the bottleneck.
• Translate clinical and operational complexity into product requirements the team can actually act on.
• Defend the product when the customer is wrong about it. Change it when they're right.
• Coach customers on the use cases that matter. Stop the ones that don't before they become custom work.
• Design and iterate the implementation process.
• Build the playbook for how we implement. Templates, checklists, sequencing, ownership - none of it should live in your head.
• Treat every implementation as an experiment. What worked, what didn't, what we change next time.
• Bring structure without adding process for its own sake. Ceremony is the enemy of delivery.
• Build the muscle to measure implementation - time to go-live, time to first value, adoption at 30/60/90 days - and use those numbers to improve, not to decorate slides.
• Set the foundation so the next implementation manager we hire is productive in weeks, not months.

We're looking for someone who should have:

• 5+ years running implementations of B2B or B2B2C software, ideally in healthcare, healthtech or another regulated industry.
• A track record of getting complex software live with non-technical customers, on time and in scope.
• Outstanding stakeholder management. You can hold the room with a GP partner one hour and an engineer the next, and both come away feeling heard.
• The ability to influence without authority. You will be the overarching project manager across product, care and engineering, and the team needs to want to follow you.
• The ability to push back without damaging the relationship. You'd rather have a hard conversation now than a worse one later.
• A bias toward writing things down. Playbooks, runbooks, retros, post-mortems - if it lives in your head, it can't scale.
• Operational rigour. Things don't fall off your list. You do what you said you would do, every week, without being chased.
• The judgement to know when to follow the process and when to break it.
• Excitement about in-office collaboration at 3 days a week. We are remote-first but team-focused.
• Treats this as personal, not just professional. The impact is real, and so is the responsibility.

Nice to haves:

• Exposure to clinical practice, especially through nursing experience, would distinguish candidates.
• Direct experience implementing software into UK primary care, NHS trusts, ICBs, PCNs or community pharmacy.
• A history of being a first or early implementation hire - someone who built the function as well as did the work.
• Experience as a point of escalation for less experienced colleagues, or coaching and managing other implementation managers. We will hire under you in time.
• Exposure to clinical workflows, EHRs or care operations - enough to be dangerous, not enough to be precious.

About our culture:

At Suvera, our culture isn't an afterthought, it underpins absolutely everything we do. Our values shape how we build, how we collaborate and how we show up for patients, partners and each other. Our diverse team helps us design and deliver healthcare that truly reflects the people who access it because better representation leads to better outcomes. We're remote-first, flexible, and inclusive by design. We prioritise autonomy, thoughtful async communication, meaningful connection and genuine work–life balance. Above all, we value curiosity, ownership and compassion. We're building a workplace where ambitious, thoughtful people can do their best work and do it in a way that genuinely matters.

Perks:

We've designed our benefits to reflect the values that shape how we work together every day - supporting people not just in the work they do, but in how they grow, connect and thrive over the long term. From creating space for deep work and continuous learning, to investing in wellbeing and building a genuinely inclusive culture, our approach is intentionally values-aligned by design.

• Working environment - We optimise for trust: A team that is diverse by default, prioritises wellness and inclusion, and is not afraid to tackle meaty challenges together. Some of humanity's most evolutionary ideas started around shared meals and fires - we intentionally make time to eat lunch together regularly as a team. Proactively organised community-building events and meetups online and offline (including our regular team breakfasts, lunches and socials).
• Wellbeing & Lifestyle - We embrace the long term: 5% matched pension. Equipment and software provided. Annual wellbeing budget through Heka. Private GP and therapy appointments. Healthy snacks and nutrition provided in the office. Working late from the office? Dinner's on us.
• Growth & Flexibility - We push ourselves to grow: Support for learning & development. 28 days annual leave per year, plus the option to buy 5 additional days (in addition to 8 bank holidays). No internal meetings before 10am (unless urgent). No Friday internal meetings (unless urgent). A thoughtfully designed space where you feel at home and have everything you need to do extraordinary work.

Don't tick every box? That's okay. We’re proud to have a diverse team with a wide range of backgrounds, experiences, and skill sets. We know that great people don’t always have the “perfect” CV, and we value potential just as much as experience. If you’re excited about this opportunity and think you could make a positive impact in the role, we’d love to hear from you. Please make sure to address this in your application by telling us what you’d bring to the team and why this role feels like the right fit for you.