Senior/Principal Product Manager - Account Setup in London

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

We’re looking for a Senior or a Principal Product Manager - Account Setup to join our growing team in London. This role is a unique opportunity to have an impact on Wise’s mission, grow as a product person, and help save millions for our customers around the world.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard‑earned money with the world’s first platform to offer true multi‑currency banking.

Here’s how you’ll be contributing:

• The role of the account setup team is to drive growth of Wise by making our customers' signup and setup experience as convenient as possible, across web and mobile.
• This is a new team we are spinning off from the wider onboarding team and it’s a great opportunity to define the roadmap from the beginning.
• You will own the registration process, the profile creation process and the rest of the setup process required for customers to start using their Wise accounts.
• You and the team are able to iterate on any aspect of our products across platforms without ever compromising on transparency.
• Your role is to find and iterate on opportunities to grow Wise faster, bringing more customers to the revolution.
• Success is currently measured by tracking the conversion rates of new customers globally across all our products.
• You’ll be working closely with Designers, Researchers, Developers and Analysts and you’ll enable the team to make informed decisions and inspire the highest standards of execution.
• You’ll report to the onboarding product lead, whose role is to help you find your own path to having a big impact on the Wise mission.

This role will give you the opportunity to:

• Directly contribute to our mission to make money without borders the new normal – you will need to figure out and build solutions so that our customers can move money instantly, conveniently, transparently, and eventually for free.
• Build world‑class products: The role is a unique opportunity to build innovative, state‑of‑the‑art solutions with a global impact.
• Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own.
• Grow as a leader – You will build and inspire your own team, but also other teams to contribute to our mission.
• Inspire teams with your ideas, knowledge and self‑starting attitude.

A bit about you:

• You are able to get the team to dream big, align on a commonly agreed vision and draw a clear path to get there.
• Customer‑focus – You’ve worked on a product with thousands or even millions of customers, ran surveys or research and interviewed people who used your product.
• You have a track record of delivering excellent user experience on web, iOS and Android.
• You have a strong sense of UX and a strict attention to UI details.
• You’re data‑driven – You are able to dive into data to identify opportunities and then measure your impact.
• You have a good technical understanding – help your team prioritise technological investments, tech debt reduction, bugs and new features.
• Communicating clearly and logically – You are able to effectively frame problems to influence across the team.
• You’re not afraid of being a true lead, helping your team with hiring, learning skills you don’t know today to unblock things everywhere needed.
• You don’t stick to a “by the book” product manager role definition. You get it done.

Some extra skills that would be great:

• Design skills are a bonus.