Senior People Partner in London

We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

Our People team sits at the heart of Marshmallow, partnering with leaders across the business to build high-performing, inclusive, and engaged teams. We focus on creating a consistent, high-quality People experience at every stage of the employee lifecycle, enabling our people to do their best work while staying true to our values.

As a Senior People Partner, you'll work as a trusted strategic partner to senior leaders and leadership teams across Marshmallow, shaping the people agenda for your leadership groups and driving meaningful impact on business performance. You'll bring a confident, independent approach to complex employee relations, organisational change, and people strategy, operating with a high degree of autonomy and sound commercial judgement. Where you engage with other members of the People team, it will be to collaborate and share expertise, not for day-to-day guidance.

This role goes beyond execution. You'll proactively identify people risks and opportunities within your client groups, influence leaders to make better people decisions, and contribute to the broader development of our people practices at Marshmallow. You'll bring data and insight to the table, helping leaders connect their people strategy to business outcomes. You'll be someone who thrives in a fast-moving, scaling environment — comfortable with ambiguity, skilled at building trust quickly with senior stakeholders, and able to balance the strategic with the hands-on when the moment calls for it.

What you'll be doing:

• Partner with technology and other leaders across the business to navigate people challenges with confidence, from day-to-day guidance through complex employee relations matters.
• Provide strategic guidance on organisational design, workforce planning, and team effectiveness across the organisation.
• Support the full employee lifecycle from onboarding, performance management, development and exits – enabling people to thrive.
• Lead on frontline employee relations support for multiple UK business areas, ensuring fair, consistent, and legally compliant outcomes.
• Champion an inclusive, values-led culture and identify opportunities to improve people processes and the overall employee experience across the UK business.
• Use people data and insights to identify patterns and drive practical improvement plans with leaders.

Who You Are:

• Someone with ~7 years of previous experience in a people-related role, with experience as a HRBP/People Partner.
• Strong relationship-building skills, with the ability to quickly gain trust and credibility across different teams and levels of the organisation.
• Excellent communication and interpersonal skills, able to explain People processes and ER matters clearly and calmly, both verbally and in writing.
• Confident handling day-to-day and complex UK employee relations issues (e.g. performance, conduct, grievance) with a fair, balanced and legally-aware approach.
• Comfortable juggling multiple cases, stakeholder needs and People initiatives in a fast-paced, growing business.
• Commercially aware – curious about how the whole business works and able to factor business priorities into People advice.
• Growth mindset – eager to learn from a more senior People Partner, take feedback on board, and keep developing your partnering capability.
• Comfortable with change and ambiguity, adapting your approach as the organisation evolves and new People processes are introduced.

Perks of the job:

• Flexible working - Spend 3 days per week with your team in our collaborative London office, and own your own working hours. The rest is up to you.
• Competitive bonus scheme - designed to reward and recognise high performance.
• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want.
• Mental wellbeing support – Access therapy and mental health sessions through Oliva.
• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset.
• Private health care - Enjoy all the benefits Vitality has to offer.
• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!).
• Tech scheme - Get the latest tech for less.
• Plus all the rest; 33 days holiday.