AI Implementation Senior Manager, TGS

Wise is a global technology company, building the best way to move and manage the world’s money. Our mission is money without borders – instant, convenient, transparent, and eventually free. We’re powering money for people and businesses in their increasingly global lives. To do this for our 16+ million customers, we need to build world‑class operational services that are fast, accurate, and scalable.

Our CS and KYC Operations teams are on a critical path to scale by accelerating our adoption of Artificial Intelligence. We are building a hybrid workforce where every team member is empowered by an AI "Agent" working alongside them. To supercharge this effort, we’re looking for a hands‑on AI Implementation Senior Manager to join us and turn AI concepts into practical, impactful solutions for our global teams.

This role sits within the Transformation Governance and Strategy team (TGS) and will report into the Head of TGS. The TGS team itself acts as an engine for change that designs and executes the large‑scale initiatives and governance frameworks required to scale Wise’s operations.

Your Mission

We aren’t looking for a project manager to oversee AI; we’re looking for a builder to architect it. At Wise, AI isn’t a side project, it’s the new backbone of our Servicing engine. You will be the bridge between our massive operational scale and the frontier of agentic reasoning. You’ll have direct access to our AI orchestration layers (Credal, Gemini, Agentspace). You have a mandate to move from prototype to production at Wise speed. As the engine room for our operational AI adoption, your primary focus will be to bring our AI strategy to life by building the tools our teams need.

• Opportunity Diagnosis: In collaboration with other TGS specialists, you will audit our most complex business workflows, identifying where "human‑in‑the‑loop" processes can be evolved into autonomous agents that reason, decide, and execute.
• Own the end‑to‑end lifecycle of building and deploying AI Agents: You will design AI integrations that respect Wise’s back‑end architecture.
• Leverage your SQL skills: You will extract, transform, and load necessary data from various sources to train and inform our AI agents, ensuring they are accurate and context‑aware.
• Collaborate across the business: You will work side‑by‑side with our "AI Champions" and operational experts to solve real‑world problems, while proactively engaging with Privacy, Security, and Compliance to ensure your solutions are secure, compliant, and launched efficiently.
• Iterate, Monitor, and Improve: You will be responsible for maintaining, monitoring, and continuously improving the agents you build to ensure they remain effective as our business and the technology evolves.
• Scale your impact through documentation and best practices: You will document your solutions, contribute to our central AI knowledge wiki, and help upskill the wider organization by sharing your work.

Qualifications

This role is for you if you have…

• Hands‑on AI implementation experience. You have demonstrable experience building AI agents or automations and are an expert prompt engineer.
• Systems & Data Integration. Expertise in SQL and a deep understanding of system architectures.
• A strong understanding of AI. Beyond a conceptual grasp of AI, you have a foundational understanding of programming and back‑end architecture.
• A proactive, problem‑solving mindset. You have a proven track record of taking ownership, working collaboratively in a complex organization, and driving projects to completion.
• Comfort with ambiguity and a bias for iteration. This is a highly experimental space.
• Excellent communication skills. You are proactive, clear, and concise, with the ability to translate complex operational needs into technical requirements.

Bonus points for:

• Direct experience with our current toolset: Credal.ai, Gemini, NotebookLM, or Google Agentspace.
• Subject‑matter expertise in a core servicing area like Payments, Customer Support, Financial Crime, or KYC.

For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.