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For Companies At a Glance
- Tasks: Support customers and teams with queries, orders, and documentation.
- Company: Join the dynamic Danfoss Drives team in Uxbridge.
- Benefits: Gain valuable experience in a customer-focused role with growth opportunities.
- Why this job: Be part of a team that values problem-solving and customer satisfaction.
- Qualifications: Experience in customer service, strong communication, and teamwork skills.
- Other info: Embrace digital transformation and improve processes in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Join our Danfoss Drives team at Uxbridge as Commercial Support Specialist. You will drive seamless customer interactions and support operational excellence through proactive problem-solving, ensuring customers receive timely, accurate, and high-quality service.
Responsibilities
- Support customers and commercial teams with timely, accurate responses to queries, orders, and requests.
- Manage order processing and documentation, ensuring end-to-end smooth execution.
- Collaborate across departments to resolve issues quickly and maintain customer satisfaction.
- Maintain data accuracy in systems and reports to support decision-making and compliance.
- Identify opportunities to improve processes and embrace new tools as part of digital transformation to deliver even better service.
Qualifications
- Experience from a customer-focused role, ideally in customer service or commercial support.
- Solid Microsoft Office skills and motivation to learn using other systems (e.g. Salesforce, SAP, AI tools).
- Excellent communication skills – clear, professional, and friendly, with a customer-first mindset.
- Attention to detail – especially when handling orders, data, and documentation.
- Team spirit – comfortable working with sales, logistics, and finance to get things done.
- Problem-solving ability – stays calm under pressure and quickly finds practical solutions.
- Fluent English language skills.
Note: This description reflects the responsibilities and qualifications for the role as described and may be updated to align with business needs.
Commercial Support Specialist employer: Danfoss
Contact Detail:
Danfoss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent communication, try mock interviews with friends or family. Get comfortable articulating your thoughts clearly and professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to embrace the digital transformation we’re all about.
We think you need these skills to ace Commercial Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service or commercial support. We want to see how your skills align with the role of Commercial Support Specialist, so don’t hold back!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your clear and friendly writing style. We love a professional tone, but don’t forget to let your personality shine through!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for candidates who can stay calm under pressure and find practical solutions, so make sure to showcase those experiences.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Danfoss
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Commercial Support Specialist. Familiarise yourself with how you can drive customer interactions and support operational excellence. This will help you articulate how your skills align with the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Highlight your ability to stay calm under pressure and find practical solutions, as this is crucial for the role.
✨Brush Up on Your Tech Skills
Since the job requires solid Microsoft Office skills and familiarity with systems like Salesforce and SAP, be ready to discuss your experience with these tools. If you’ve used any AI tools, mention them too! It shows you're keen on embracing digital transformation.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. You want to come across as clear, professional, and friendly. Remember, the role is customer-focused, so demonstrating a customer-first mindset during your conversation will leave a positive impression.
