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- Tasks: Provide top-notch patient support and connect with doctors and staff.
- Company: Join the friendly team at Danetre Medical Practice.
- Benefits: Full training, uniform allowance, and a supportive work environment.
- Other info: Great opportunity for career growth and teamwork.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
An excellent opportunity has arisen for a Telephone Patient Services Advisor to join a friendly and busy GP Practice. The successful candidate will assist in offering general assistance to the Practice Team and project a positive and friendly image to patients and other visitors either in person or via the telephone. The post holder will also receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
The post holder must be motivated and enthusiastic andhave excellent communication, organisational and IT skills and be able to workwell under pressure. Previous experience in working in a GP surgery wouldbe an advantage, however training would be provided to the suitablecandidate.
The role would require the candidate to be flexible, and be willingto work mornings, afternoons and evenings, plus holiday and sickness cover.
About us
The current list size of Danetre Medical Practice is approximately 12,800. Any increase over the last ten years has been due mainly to; natural change (more births than deaths); building development within Daventry itself and more recently migration from the rest of the UK and overseas. The boundaries of the Practice show we are large in terms of geographical size, with the majority of the land classified as rural.
The practice itself is located in close proximity to Daventry Town centre in a modern building adjoining Danetre Hospital (a community hospital which opened in September 2006) offering a wide range of services and delivering a high standard of care. Also attached to the Practice operating independently is Boots Chemist.
Currently the practice works with 5 x GP partners, 1 x Managing Partner, 5 x salaried GPs, 3 x Practitioners, 3 x Clinical Pharmacists and Pharmacy Technician and over 350 hrs of Clinical nursing support.
We are a friendly and approachable team, and believe in creating a robust work life balance for all our staff.
Job responsibilities
- To work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing own workload to deliver the practice priorities.
- Be a multi-skilled operative and undertake duties as required and directed by the Team Leader in connection with the delivery of patient services:
- Contact Centre
- Reception Service
- Tasks and emails Although the focus of the role will be to undertake activities as detailed the role will also be evolving as the balance of care shifts from hospital to general practice.
- Ensure a high quality service provision across the hours of operation ensuring an efficient hand-over between staff.
- Adhere to established procedures and agreed Key Performance Indicators to enable quality standards to maximise patient satisfaction.
- Support the development and implementation of technology and systems.
- Perform support tasks examples of which are: organise forms; photocopying; maintenance of files; undertake reminder calls.
- Using a range of communication and administrative methods, ensure that where possible patient enquiries and complaints are resolved at the first point of contact.
- Using DMPs systems and databases enter, store and/or retrieve, summarise information as requested or otherwise necessary.
- Ensure that every consideration is given to patients and visitors at all times.
- Ensure regular attendance at Practice Development and training days and team meetings even if it means attending site when not on shift.
- To work closely with the support services team, ensuring an effective level of service provided to patients and staff based with the practice.
- Perform any other duties as requested by the Team Leader.
Person Specification
Qualifications
- GCE/GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge
Flexibility
- Able to adopt a flexible working approach
Skills & Abilities
- Ability to remain calm when dealing with difficult or distressed people.
- Ability to work on own initiative and as part of a team.
- Able to think ahead and anticipate issues.
- Ability to be assertive, but polite and patient.
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
- Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.
- Understanding of the needs for confidentiality and compliance with service regimes.
Experience
- Must have customer/patient care skills and have worked in a customer/patient facing environment.
- Secretarial experience is essential.
- Competence in Microsoft Office packages (Outlook, Word, Excel).
- Ability to compile and analyse statistical information.
- Experience of working with clinical systems i.e. Systm1 would be desirable.
- Experience of working in a public sector/healthcare environment would be advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Telephone Patient Services Advisor employer: Danetre Medical Practice
Contact Detail:
Danetre Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Patient Services Advisor
✨Tip Number 1
Make sure you research Danetre Medical Practice before your interview. Knowing their values and how they operate will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Telephone Patient Services Advisor, you'll need to be clear and friendly on the phone. Try role-playing with a friend to get comfortable handling different types of patient enquiries.
✨Tip Number 3
Don’t underestimate the power of networking. If you know someone who works at Danetre Medical Practice, reach out to them for insights or even a referral. It could give you a leg up in the hiring process!
✨Tip Number 4
When you apply, make sure to do it through our website. This way, we can keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're tech-savvy, which is a bonus for this role!
We think you need these skills to ace Telephone Patient Services Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Telephone Patient Services Advisor. We want to see how you can be that crucial link between doctors, staff, and patients!
Showcase Your Communication Skills: Since this role involves handling patient enquiries over the phone, it's essential to demonstrate your communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Teamwork Experience: As you'll be part of a team delivering a first-class service, share any previous experiences where you've worked collaboratively. We love to see how you contribute to a team environment!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Danetre Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you understand what a Telephone Patient Services Advisor does. Familiarise yourself with the responsibilities listed in the job description, especially how to handle patient enquiries and the importance of being a link between doctors and patients.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle common patient queries or difficult situations over the phone.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to discuss your experiences working in a team. Think of examples where you contributed to a group effort or helped resolve conflicts, as this will show that you can thrive in a collaborative environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, staff meetings, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.