Support Services Manager in Daventry

The post holder will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing their own workload to deliver the practice priorities and vision.

The post holder will be directly responsible for supervising the day to day operational running of the patient services team and providing administrative and clinical support to the Practice Clinical Team.

As a member of the management team, the post holder will contribute to the strategic direction and corporate management of the GP led practice.

Main duties of the job:

• The post holder will be responsible for a team of Support Services Advisors and Care Coordinators to deliver a high quality, diverse, patient centred service.

About us:

The current list size of Danetre Medical Practice is approximately 12,800. Any increase over the last ten years has been due mainly to natural change (more births than deaths), building development within Daventry itself and more recently migration from the rest of the UK and overseas. The boundaries of the Practice show we are large in terms of geographical size, with the majority of the land classified as rural.

The practice itself is located in close proximity to Daventry town centre in a modern building adjoining Danetre Hospital (a community hospital which opened in September 2006) offering a wide range of services and delivering a high standard of care.

Job responsibilities:

• In a professional and diligent manner, to carry out the work specified in this job description and the specific tasks as agreed in the Practice business plan.
• To work as part of the staff team to achieve our organisational goals.
• Communicate regularly with key colleagues through regular reporting, by email, phone and face-to-face meetings.
• Adhere to our principles and values.
• Maintain and develop your own effectiveness, including taking responsibility for your health and general welfare and investing in your own professional development as it relates to our vision and mission.
• Be prepared to adapt to the changing environment that we, as a developing organisation, may experience.
• Bring to our attention issues of concern that could affect our ability to achieve our objectives, including our support of you in your own role.

What you can expect of us:

• That we act as a good employer, abide by the principles of the Investors in people code and provide a salary and benefits package that is fair, competitive, affordable and in keeping with surrounding Practices.
• Reasonable resources to do your job (office, equipment, budget etc), within our constraints.
• Good induction, ongoing support and appraisal (including financial and time resources for your own professional development) from the Operations Manager.
• Support and teamwork from your colleagues in a lively and professional atmosphere.

Accountabilities:

Accountability in this relationship is mutual. The Team Leader is responsible to the Practice Manager and Management Team for performance according to the expectations of the post and for operating within the authority delegated.

Person Specification:

• Good standard of general education to GCE/GCSE/NVQ level 2 or equivalent; or detailed support services knowledge.
• Excellent office systems (e.g. Microsoft Office, Outlook, IGPR) and IT skills.
• Two years supervisory experience, or the ability to demonstrate the skills required for the effective supervision, recruitment and selection of a team.
• Experience of providing clinical support in a General Practice office environment would be desirable.
• Must have customer/patient care skills and have worked in a customer/patient facing environment.
• Demonstrable good written and verbal communication skills.
• Ability to compile, analyse and interpret statistical information.
• Ability to remain calm when dealing with difficult or distressed people.
• Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.
• Understanding of the needs for confidentiality and compliance with service regimes.
• Ability to work on own initiative and as part of a team.
• Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
• Able to think ahead and anticipate issues.
• Ability to work well under pressure and to deadlines/targets.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.