At a Glance
- Tasks: Assist patients and support the GP team in a busy practice environment.
- Company: Join a friendly GP practice dedicated to high-quality patient care.
- Benefits: Competitive pay, flexible hours, and training provided.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 31500 - 38500 £ per year.
An excellent opportunity has arisen for a Medical Secretary to Support Services to join a friendly and busy GP Practice. The successful candidate will assist in offering general assistance to the Practice Team and project a positive and friendly image to patients and other visitors either in person or via the telephone. The post holder will also receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The post holder must be motivated and enthusiastic and have excellent communication, organisational and IT skills and be able to work well under pressure. Previous experience in working in a GP surgery would be an advantage, however training would be provided to the suitable candidate. The role would require the candidate to be flexible, and be willing to work mornings, afternoons and evenings, plus holiday and sickness cover.
About Us
The current list size of Danetre Medical Practice is approximately 12,800. Any increase over the last ten years has been due mainly to natural change (more births than deaths); building development within Daventry itself and more recently migration from the rest of the UK and overseas. The boundaries of the Practice show we are large in terms of geographical size, with the majority of the land classified as rural. The practice itself is located in close proximity to Daventry town centre in a modern building adjoining Danetre Hospital (a community hospital which opened in September 2006) offering a wide range of services and delivering a high standard of care. Also attached to the Practice operating independently is Boots Chemist. The practice currently works with 5 x GP partners, 6 x salaried GPs, 2 x Advanced Nurse Practitioners, 3 x Clinical Pharmacists, a Mental Health Nurse and a Treatment room consisting of Practice Nurses, a Nurse Associate and HCAs.
Pay scheme
- Salary: £12.71 an hour
- Contract: Fixed term
- Duration: 1 year
- Working pattern: Part-time
Job locations
London Road, Daventry, Northamptonshire NN11 4DY, United Kingdom
Key Responsibilities
- To work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing own workload to deliver the practice priorities.
- Undertake the duties of a Personal Assistant to ensure that a high level of patient service is maintained.
- To be the first point of reference for the Drs screening telephone calls, enquiries and requests, and handling them when appropriate.
- Manage and maintain clinics and make appointments.
- Dealing with incoming emails and post, corresponding on behalf of the Drs.
- Produce insurance reports, prepare copies of records for solicitors, and check patient records for online access in line with GDPR.
- Undertake the duties of a Secretarial Support Assistant to ensure that a high level of patient service is maintained.
- While responding to priorities set by the Drs to organise the routine work relating to patients so that it is conducted in a timely and chronological order, bringing to the attention of the Team Leader any significant lapses and their causes.
- Perform support tasks examples of which are: organise forms; photocopying; maintenance of files; undertake reminder calls; type material from various source types; prepare correspondence, reports and other documents as necessary.
- To provide support to clinical team.
- Ensure a high quality service provision across the hours of operation ensuring an efficient hand‑over between staff.
- Adhere to established procedures and agreed Key Performance Indicators to enable quality standards to maximise patient satisfaction.
- Support the development and implementation of technology and systems.
- Utilizes computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary, and summarise data in preparation of standardized reports.
- Ensure regular attendance at Practice Development and training days and team meetings even if it means attending site when not on shift.
- To work closely with the patient services team, ensuring an effective level of service provided to patients and staff based within the practice.
- Perform any other duties as requested by the Transformation, Communications, IT and Governance Manager.
Qualifications
Essential: GCE/GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge.Experience
Essential: Must have customer/patient care skills and have worked in a customer/patient facing environment.
Desirable: Experience of working in a public sector/healthcare environment would be advantageous.
Desirable: Experience of working with clinical systems ie. SystmOne would be desirable.
Knowledge and Skills
Essential: Demonstrable good written and verbal communication skills.Essential: Ability to compile and analyse statistical information.
Essential: Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
Essential: Ability to remain calm when dealing with difficult or distressed people.
Essential: Competence in Microsoft Office packages (Outlook, Word, Excel).
Person Specification
Essential: GCE/GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge.Essential: Must have customer/patient care skills and have worked in a customer/patient facing environment.
Desirable: Experience of working in a public sector/healthcare environment would be advantageous.
Desirable: Experience of working with clinical systems ie. SystmOne would be desirable.
Essential: Demonstrable good written and verbal communication skills.
Essential: Ability to compile and analyse statistical information.
Essential: Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
Essential: Ability to remain calm when dealing with difficult or distressed people.
Essential: Competence in Microsoft Office packages (Outlook, Word, Excel).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Danetre Medical Practice
Address: London Road, Daventry, Northamptonshire, NN11 4DY, United Kingdom
Employer's website: https://www.danetremedicalpractice.co.uk/
Support Services Care Coordinator- 1 year fixed term Maternity Cover in Daventry employer: Danetre Medical Practice
Danetre Medical Practice is an excellent employer, offering a supportive and patient-centred work environment in the heart of Daventry. With a focus on professional development, generous NHS pension, and 39 days of holiday pro rata, we ensure our Salaried GPs have the resources and opportunities to thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Care Coordinator- 1 year fixed term Maternity Cover in Daventry
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Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
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We think you need these skills to ace Support Services Care Coordinator- 1 year fixed term Maternity Cover in Daventry
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Danetre Medical Practice, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Danetre Medical Practice
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Danetre Medical Practice.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Danetre Medical Practice.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Danetre Medical Practice can really resonate with interviewers and show your commitment to the field.
