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- Tasks: Assist patients and manage inquiries at the front desk and call centre.
- Company: Danetre Medical Practice, a friendly team in Daventry.
- Benefits: Flexible working hours and a supportive work-life balance.
- Other info: Join a dynamic team that values patient service and teamwork.
- Why this job: Make a difference in patient care while developing your communication skills.
- Qualifications: Excellent communication and organisational skills, with customer service experience.
The predicted salary is between 22000 - 26000 £ per year.
Danetre Medical Practice in Daventry is looking for a Telephone Patient Services Advisor to join their dynamic team. This role involves assisting patients and the practice team, managing inquiries, and ensuring a high standard of service.
Ideal candidates should possess excellent communication and organizational skills, alongside experience in customer-facing environments. The position may require flexibility in working hours, covering mornings, afternoons, and evenings.
Join a friendly team that values work-life balance and cares deeply about patient service.
Patient Services Advisor - Front Desk & Call Center in Daventry employer: Danetre Medical Practice
Contact Detail:
Danetre Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor - Front Desk & Call Center in Daventry
✨Tip Number 1
Make sure to research Danetre Medical Practice before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves assisting patients over the phone, it’s crucial to demonstrate your ability to convey information clearly and empathetically during the interview.
✨Tip Number 3
Be ready to discuss your previous customer service experience. Think of specific examples where you’ve gone above and beyond for a customer, as this will highlight your suitability for the Patient Services Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals who want to make a difference in patient care.
We think you need these skills to ace Patient Services Advisor - Front Desk & Call Center in Daventry
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about assisting patients and managing inquiries, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Experience: We want to see how your previous experience in customer-facing environments relates to the Patient Services Advisor role. Be specific about your past roles and how they’ve prepared you for this position at Danetre Medical Practice.
Flexibility is Key: Mention your availability and willingness to work flexible hours. This shows us that you’re ready to adapt to the needs of the practice and its patients, which is super important for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Danetre Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Danetre Medical Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Patient Services Advisor, communication is key. Prepare examples from your past experiences where you effectively handled patient inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Highlight Your Organisational Skills
In this role, you'll need to juggle multiple tasks. Think of specific instances where you've successfully managed your time or organised your workload. Be ready to discuss how you prioritise tasks, especially in a busy environment like a medical practice.
✨Be Flexible and Positive
Since the position requires flexibility in working hours, be prepared to discuss your availability openly. Emphasise your willingness to adapt and your positive attitude towards working in different shifts. A friendly and adaptable approach will resonate well with the team.