Team Leader (Full Time) in London

To provide a needs led service to adults with a learning disability by adopting a person centred approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices.

Main Responsibilities, Tasks & Duties

• Support management and perform management duties when managers are absent or out of office.
• Manage medicine inventories and stock, including keeping detailed records of inventory use, and ordering where necessary.
• Oversee projects and supervise the day-to-day operations of their team, ensuring everyone is pulling their weight, distributing the workload evenly and maintaining motivation and performance levels.
• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
• Assist management with hiring processes and new team member training.
• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.
• Communicate deadlines and goals to team members.
• Develop strategies to promote team member adherence to company regulations and performance goals.
• Conduct team meetings to update members on best practices and continuing expectations.
• Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
• Ensure company brand materials and physical working spaces meet and exceed company presentation standards.
• Provide quality customer service, including interacting with residents and families, answering customer enquiries, and effectively handling complaints.
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed.
• Manage the flow of day-to-day operations.
• Line manage Senior Staff to fulfil their job description, enabling you to carry out your job role.
• Provide leadership to the team acting as a positive role model at all times.
• Support Senior Staff to manage rotas and shift planners on a daily basis and intervene if needed.
• Lead the shift, ensuring Senior staff manage the support workers to give support that follows individuals' care plans and daily support plans.
• Provide effective supervision to the Senior Support Workers allocated to you.
• Provide on call cover as arranged by the Home Manager, working within on call guidance.
• Motivate, support and mentor the staff when needed.
• Ensure staff complete all necessary paperwork to an acceptable standard with particular attention to the administration of medication and sign off.
• At times you may need to fulfil the role of a support worker and at such time that this is the case you would be required to follow the support worker job description.
• Ensure the security of the building and the safety of the people living in the home.
• Support the development of person-centered planning, ensuring each individual's plan has meaningful and achievable goals.
• Ensure that Support Workers support people to develop and expand social networks and friendships.
• Coordinate and develop the support to the individual including Person-Centered Plans.
• Contribute to / attend reviews and multi-disciplinary meetings.
• Ensure that all staff work with individuals to promote healthy lifestyles by liaising with local health care professionals.
• Work in partnership with care managers and other professionals to maximise quality of life for individuals.
• Develop positive relationships with family and support workers.
• Work in line with the company’s Safeguarding Policy and Whistle Blowing Policy to ensure that people are kept safe at all times.
• Work within equal opportunities policy and procedure.
• Ensure risk assessments are actioned as necessary, in line with policies and procedures.
• Be flexible and responsive at all times to support the organization with changes while promoting positive attitudes toward our service users.
• Administer medication in line with the policy and the individual’s care plans.
• Manage staff to enable them to encourage individuals to achieve positive outcomes.
• Support individuals in a non-judgmental way based on the principles of anti-discriminatory practice.
• Treat individuals with respect and encourage them to express their individuality.
• Maintain confidentiality.
• Work within Daneswood policies and procedures.
• Work in a way that meets the statutory requirements of employees under health and safety at work.
• Adhere to the CQC Codes of Practice and staff handbook.
• Enter actively into supervision and appraisal.
• Attend training on a regular basis to ensure that all mandatory and personal training and development needs are met in line with company requirements.
• Work in accordance with the company’s Media and IT policies.
• Behave in a manner that reflects positively on the company at all times.
• Work closely with other members of the team for the ultimate benefit of the people living in the home.
• Support people to manage their resources and finances.
• Ensure that you receive all receipts, change and any accompanying paperwork before the end of the shift.
• Give practical support to individuals in line with their care plan and policy.
• Ensure petty cash and people’s monies are checked, balanced and recorded at the end of your shift.
• Report financial discrepancies to the manager immediately.
• Keep updated with all financial policy and procedures.
• You will be required to work flexibly on a rota basis to meet the needs of the service, including weekends.