Warehouse Team Leader in Newton Aycliffe

Our Warehouse Team Leaders play a vital role in ensuring exceptional customer satisfaction. In this position, you’ll lead a team responsible for the fast‑paced receiving, picking, and packing of products, while promoting a “right first time” approach to every task.

As a Warehouse Team Leader at our Newton Aycliffe location, you will play a key role in ensuring customer orders are fulfilled to the highest standards. Your responsibilities will include:

• Receiving and processing incoming orders
• Managing stock inventory and reporting shortages
• Picking and packing orders according to customer specifications
• Maintaining accurate records using our Warehouse Management System (WMS)
• Upholding health and safety regulations at all times

We’re looking for candidates with proven experience in general warehousing, familiarity with WMS platforms, and a strong understanding of health and safety practices. A commitment to delivering outstanding customer satisfaction is essential and should be reflected in everything you do as a team leader.

Key responsibilities include:

• Supervising daily warehouse operations
• Ensuring accurate and timely order fulfilment
• Maintaining precise inventory records
• Promoting a culture of quality and attention to detail
• Supporting manual handling tasks, including lifting products by hand

Full training will be provided, and while some physical work is involved, we’ll ensure you’re equipped with the skills and support needed to succeed.

Immediate Priorities:

• Receiving & Storing Products – Unload deliveries from suppliers using manual handling equipment such as forklifts and pump trucks.
• Goods Inspection & Storage – Verify deliveries against accompanying documentation and promptly report any discrepancies.
• Order Picking – Accurately select items from shelves using handheld scanners or voice‑directed systems, ensuring correct fulfilment.
• Packing Orders – Securely and precisely pack items to maintain product integrity and deliver outstanding customer quality.

Main Responsibilities:

• Supportive Leadership – Leads with genuine care, fostering a positive and inclusive team environment.
• Ownership & Accountability – Takes full responsibility for tasks and outcomes, learns from mistakes, and ensures work is completed accurately and on time.
• Effective Communication – Communicates clearly and respectfully with team members and leaders, actively listens, and shares important information promptly.
• Proactive Problem Solving – Identifies issues early, proposes solutions, and contributes ideas to improve processes and safety.
• Adaptability – Responds calmly to changes in workload or priorities and quickly learns new systems and procedures.
• Attention to Detail – Maintains high standards of accuracy in picking, packing, and stocktaking.
• Positive Attitude – Demonstrates a can‑do mindset, motivates others through encouragement, and helps build a respectful and productive workplace.
• Operational Support – Actively assists the supervisory team to ensure daily tasks are completed on time, in line with the picking schedule, while maintaining quality standards and adhering to health and safety protocols.
• Standard Operating Procedures – Follows SOPs and associated risk assessments for all tasks; reports any deviations immediately for review.
• Goods Inward – Inspects incoming deliveries to ensure materials meet quality standards and match order specifications.
• Loading & Unloading – Safely handles products using manual handling equipment.
• Stock Organisation – Arranges inventory efficiently to support smooth operations.
• Order Fulfilment – Accurately picks, packs, and wraps items to meet customer specifications.
• Inventory Management – Replenishes stock and records all movements accurately.
• Technology Use – Experience with voice picking systems or RDT devices is desirable.
• PC Skills – Uses computers for paperwork creation and stock enquiries.
• General Duties – Maintains cleanliness and tidiness in the work area.

People:

• Clear Communication – Actively listens and communicates information clearly and effectively.
• Teamwork – Collaborates with colleagues to achieve shared goals, offers support during busy periods, and respects the roles and contributions of others.
• Respect – Works harmoniously with individuals from diverse backgrounds, remains calm under pressure or during repetitive tasks, and maintains a positive attitude.
• Reliability – Builds trust through consistency and dependability, follows through on commitments, and supports the team reliably.
• Adaptability – Adjusts to different working styles and personalities, accepts feedback constructively, and remains flexible when priorities or procedures change.

Health & Safety:

• Safety Compliance – Follows all company health and safety policies, wears appropriate and well‑maintained PPE, and applies safe manual handling techniques.
• Workplace Safety – Maintains clean and organised work areas, and stores goods securely to prevent falls, damage, or injury.
• Equipment Use – Operates machinery only as trained, performs pre‑use safety checks, and reports any faults or malfunctions immediately.
• Hazard Awareness – Identifies and reports potential risks or unsafe conditions, logs and reports accidents, near misses, or injuries, and fully cooperates with investigations and follow‑up actions.

The post holder will be responsible for carrying out a range of general duties to support the smooth and efficient operation of the business. This role requires flexibility, reliability, and a proactive approach to day‑to‑day tasks.