At a Glance
- Tasks: Process orders and manage customer accounts with a focus on excellence.
- Company: Join a dynamic team in Newton Aycliffe dedicated to customer satisfaction.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Ideal for motivated individuals who thrive in a fast-paced setting.
- Why this job: Be part of a collaborative environment that values your contributions.
- Qualifications: Customer service experience and strong Microsoft Office skills required.
The predicted salary is between 24000 - 30000 £ per year.
- Sales & Service Administrator
- Newton Aycliffe Full Time
- Overview
The successful candidate will be responsible for processing orders and undertaking administration tasks for a designated set of customer accounts.
A customer‑centric approach will be adopted to complaint resolution and feedback, ensuring all relevant information is gathered and communicated effectively.
Responsibilities
- To ensure that all order and sample requests are 100% accurate and processed within the set target deadlines.
- Work collaboratively with Area Sales Managers and the wider team, to achieve sales targets and drive customer excellence.
- To manage your set of customer accounts effectively, ensuring work is prioritised appropriately.
- Work both individually and as part of a team to ensure KPI’s are met and exceeded.
- Develop and maintain working relationships that provide excellent customer service.
- To adopt a ‘one team’ approach to all work activity, building strong and collaborative relationships.
- To increase customer awareness in relation to all products and PWS/supplier promotional activities.
- Offering customers suitable alternatives when items are out of stock, promoting additional sales of PWS products where applicable.
Essential Skills and Experience
- Takes ownership, gets stuck, and moves at pace to achieve set objectives.
- Highly motivated with a positive 'can do' attitude
- Effective team player
- Competent in the use of Microsoft Office
- Excellent time and project management skills
- Keen attention to detail and adherence to deadlines
- Proven experience in a customer service administration role
- #J-18808-Ljbffr
We think you need these skills to ace Sales & Service Administrator in Newton Aycliffe
Order Processing
Customer Service
Administration Skills
Collaboration
Sales Target Achievement
Time Management
Project Management
