Receptionist in Cardiff

Danescourt & Greenmount Surgery is looking to recruit a friendly, organised and reliable Receptionist to join our busy GP practice team. This is a key front-facing role within the practice. The successful candidate will be the first point of contact for patients and visitors, providing a professional, welcoming and efficient reception service while supporting the clinical and administrative teams. We are currently flexible regarding full-time or part-time hours and are primarily looking for the right person who will fit well within our team and provide excellent patient care.

Main Duties of the Job

• Greet patients and visitors in a courteous and professional manner
• Book, amend and cancel patient appointments using the practice clinical system
• Direct patients to the appropriate clinician or service
• Answer incoming calls promptly and deal with enquiries efficiently
• Signpost patients to the appropriate service where necessary
• Take accurate messages and pass them to relevant team members
• Scan and file clinical correspondence and documents
• Process incoming and outgoing post
• Work collaboratively with colleagues to maintain smooth day-to-day running of the practice
• Participate in training and team meetings when required
• Follow all practice policies, procedures, and NHS guidance

About us

Danescourt & Greenmount Surgery is a friendly, supportive practice serving patients across two sites in Cardiff. Our team of clinicians and support staff work closely to provide high-quality, patient‑centred care. We are looking for someone who is enthusiastic, compassionate and motivated to contribute to the continued success of our practice.

Job Purpose

To provide an efficient, professional and friendly reception and administrative service to patients and visitors at Danescourt & Greenmount Surgery. The post holder will act as the first point of contact for patients, supporting the smooth running of the practice by managing appointments, handling enquiries and carrying out administrative duties while ensuring a high standard of patient care and confidentiality.

Key Responsibilities

• Reception Duties: Welcome patients and visitors to the practice in a polite and professional manner; Book, amend and cancel patient appointments in accordance with practice procedures; Ensure patients are directed to the appropriate healthcare professional or service; Register new patients and update patient information on the clinical system; Ensure the reception area remains tidy and welcoming at all times.
• Telephone and Patient Enquiries: Answer incoming telephone calls promptly and deal with patient enquiries efficiently; Signpost patients to the most appropriate service where necessary; Take and pass on clear and accurate messages to clinical staff and colleagues; Deal with general patient enquiries both in person and over the telephone.
• Administrative Duties: Maintain accurate patient records and ensure information is updated appropriately; Scan, file and distribute incoming correspondence and documentation; Process incoming and outgoing post; Support the clinical and administrative teams with general administrative tasks when required.
• Confidentiality and Information Governance: Maintain strict patient confidentiality at all times; Ensure compliance with data protection legislation and practice policies; Handle sensitive information with discretion and professionalism.
• Team Working: Work collaboratively with all members of the practice team; Support colleagues and assist in maintaining an efficient working environment; Participate in staff meetings, training sessions and practice development activities as required.

Person Specification – Experience

• Excellent communication and interpersonal skills.
• Friendly, approachable and professional manner.
• Ability to work effectively in a busy environment.
• Good organisational skills and attention to detail.
• Basic IT skills and confidence using computer systems.
• Ability to work both independently and as part of a team.
• Previous experience working in a GP practice or healthcare setting.
• Experience in a reception or customer service role.
• Knowledge of GP clinical systems such as EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.